Logistics Service Coordinator (Analista de Logística)

At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and youre looking for a challenge and meaningful role youre in the right place.

About this role

Provides the day-to-day logistics support and expertise in arranging transport managing logistics issues and resolving exceptions that occur in the transaction and execution of shipment orders within the material flow work process.

This role required that you gain proficiency through on-the-job training and experience. You need either deep skills in this discipline or knowledge of a range of processes procedures and systems. You also need a broad understanding of the job and know how to apply knowledge and skills to complete assigned tasks. You should understand how your team works with others to accomplish objectives and be able to exchange detailed complicated information with other team members.

It is your responsibility to evaluate analytical or scientific problems in unusual situations and select solutions based on established procedures. You will serve as an informal resource on operational administrative data organization or coordination tasks for less experienced team members with no direct supervisory responsibilities. Your performance will impact the quality timeliness and effectiveness of your own work and your teams work. You should be able to modify work practices and processes to achieve results and/or improve efficiency.

Responsibilities:

• Meets the customer requirements to ensure on-time delivery and lowest cost-to-service product transportation to the final destination;

• Monitors timely shipments by Logistics Service Providers from origin;

• Monitors systems transactional activity and resolves transaction failures;

• Identifies non-compliance of Logistics Service Providers and takes appropriate action and supports logistics Quality Measure resolution;

• Resolves logistics issues in the material flow work process to ensure compliance with customer requirements;

• Verifies if logistics capability versus special requirements can be matched;

• Responsible for accuracy of logistics data and accurate logistics charges;

• Manages non-standard orders changes and exceptions requiring different transport arrangements;

• Monitors and checks the shipment creation process arranges transport checks compliance with loading dates and/or times;

• Checks approves and books (additional) logistics costs in SAP timely and handles small claims procedure;

• Communicates special delivery requirements to the carrier and finds alternative carriers to deliver specific shipments;

• Registers non-compliances and associated corrective actions in the quality measure. Escalates repetitive non-compliances to focal point;

• Processes high value or legally complex claims and determines correct course of action.

Qualifications:

• Bachelors Degree;

• Previous experience in Logistics Accounts payable or Purchasing;

• Advanced English skills;

• Excel knowledge;

• ECC navigation.

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives.
• Benefits and programs to support your physical mental financial and social well-being to help you get the care you you need it.
• Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)) helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring work experiences community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Groups (ERG) participation.
• Wellbeing Portal for all Dow employees our one-stop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping cinema tickets gym memberships and more.
• Additionally some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting.

As part of our dedication to inclusion Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on .