VoC Assistant Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

About ALLEN

Job Summary:

Allen is looking for a Voice of Customer (VoC) Assistant Manager to lead the strategic initiative to understand the customers pain and priorities. The position brings the Voice of customer to the discussion table to help define priorities for the organisation. This includes collection and analysis of feedback from students parents and faculty. This role will be responsible for running surveys gathering insights into key pain points and understanding how students feel throughout their journey. The goal is to support students effectively and drive improvements in both product and academic experiences based on data-driven recommendations.

Key Responsibilities:

Design execute and manage surveys to collect feedback from students parents and faculty on their experiences.
Analyze qualitative and quantitative data to identify trends pain points and areas for improvement.
Develop actionable insights and recommendations to enhance student support academic outcomes and overall experience.
Collaborate with product academic and operational teams to implement corrective actions based on survey findings.
Track and report key experience metrics ensuring continuous improvement and monitoring of impact.
Engage with students and faculty to gather deeper insights through interviews focus groups and other research methods.
Present findings and insights to leadership and key stakeholders influencing decision-making processes.
Benchmark Allen Digitals student experience against industry standards and best practices.
Work closely with customer support teams to ensure student and parent concerns are proactively addressed.
Stay updated on research methodologies and survey tools to enhance data collection and analysis.

Key Requirements:

Bachelors/Masters degree in Business Psychology Data Analytics Education or a related field.
3 years of experience in customer insights research or a related role preferably in the education or ed-tech sector.
Strong expertise in survey design execution and data interpretation.
Proficiency in data analysis tools (Excel SQL BI tools survey platforms etc.).
Excellent communication and stakeholder management skills.
Ability to translate data into actionable insights and strategic recommendations.
Experience working cross-functionally with product academic and operations teams.
Passion for improving student experiences and outcomes through research and insights.

Required Experience:

Manager

About ALLENJob Summary:Allen is looking for a Voice of Customer (VoC) Assistant Manager to lead the strategic initiative to understand the customers pain and priorities. The position brings the Voice of customer to the discussion table to help define priorities for the organisation. This includes co...