1. Job Purpose Overview: The Pump Service Senior Engineer will be responsible for providing expert-level service maintenance and troubleshooting for concrete pumps including line pumps and boom pumps. The role includes on-site and remote customer support ensuring high operational efficiency and customer satisfaction. 2. Key Responsibilities Service & Maintenance: o Conduct preventive and corrective maintenance for line pumps and boom pumps. o Perform diagnostics and troubleshoot technical issues related to mechanical hydraulic and electrical systems. o Oversee major overhauls and repairs to ensure pumps are in optimal working condition. Customer Support: o Provide technical assistance to customers on-site and remotely. o Address customer complaints and resolve technical issues promptly. o Train customers on equipment operation basic maintenance and safety procedures. Compliance & Documentation: o Maintain accurate service logs reports and documentation. o Ensure compliance with company safety standards and procedures during service operations. Spare Parts Management: o Coordinate with the stores team to ensure the availability of spare parts. o Monitor spare parts usage and recommend optimal stock levels. Continuous Improvement: o Identify recurring issues and propose improvements to service procedures. o Provide feedback to the design and manufacturing teams to enhance product reliability
1. Job Purpose Overview: The Pump Service Senior Engineer will be responsible for providing expert-level service maintenance and troubleshooting for concrete pumps including line pumps and boom pumps. The role includes on-site and remote customer support ensuring high operational efficiency and ...
1. Job Purpose Overview: The Pump Service Senior Engineer will be responsible for providing expert-level service maintenance and troubleshooting for concrete pumps including line pumps and boom pumps. The role includes on-site and remote customer support ensuring high operational efficiency and customer satisfaction. 2. Key Responsibilities Service & Maintenance: o Conduct preventive and corrective maintenance for line pumps and boom pumps. o Perform diagnostics and troubleshoot technical issues related to mechanical hydraulic and electrical systems. o Oversee major overhauls and repairs to ensure pumps are in optimal working condition. Customer Support: o Provide technical assistance to customers on-site and remotely. o Address customer complaints and resolve technical issues promptly. o Train customers on equipment operation basic maintenance and safety procedures. Compliance & Documentation: o Maintain accurate service logs reports and documentation. o Ensure compliance with company safety standards and procedures during service operations. Spare Parts Management: o Coordinate with the stores team to ensure the availability of spare parts. o Monitor spare parts usage and recommend optimal stock levels. Continuous Improvement: o Identify recurring issues and propose improvements to service procedures. o Provide feedback to the design and manufacturing teams to enhance product reliability
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