Production support

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Production support

Location:Hyderabad

Exp: 5Yrs

Experience in production support with good ITSM process knowledge specially handling P1 tickets
Good written and verbal communication skills
Supply chain process knowledge (not specific to any technology)
Experience in stakeholder management with keen eye to detail and good analytical
Monitor production systems and applications to ensure high availability and performance
Handle production incidents service requests and alerts as per defined SLAs
Perform incident triage root cause analysis and resolution for application and system issues
Use log monitoring and observability tools to analyse errors performance issues and system behaviour
Coordinate with development QA infrastructure and network teams during incident resolution
Document incidents resolutions and known issues in ticketing systems
Participate in on-call rotations and provide support during planned and unplanned outages
Identify recurring issues and suggest preventive measures or automation
Create and maintain runbooks SOPs and operational documentation
Experience in Production Support / Application Support / Operations roles

Hands-on experience with any log monitoring or observability tool such as:

Splunk
ELK Stack (Elasticsearch Logstash Kibana)
Datadog
CloudWatch
New Relic (or similar tools)

Understanding of application architecture and system integrations
Experience with ticketing tools like ServiceNow JIRA or Remedy

Production support Location:Hyderabad Exp: 5Yrs Experience in production support with good ITSM process knowledge specially handling P1 tickets Good written and verbal communication skills Supply chain process knowledge (not specific to any technology) Experience in stakeholder management w...