L1 Onsite IT Support Engineer IN
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING FOR A ONSITE IT SUPPORT ENGINEER L1 IN INDIA!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You Will Do:
- Assist senior technicians through hands-on on-site support activities
- Handle incidents and service requests with guidance or following SOPs
- Perform PC and mobile device staging (imaging enrolment tagging testing)
- Support laptops desktops iPhones iPads and other workplace devices
- Conduct routine meeting room and AV device check
- Install software when remote installation is not feasible
- Perform basic CMDB / asset updates during deployments and replacements
- Support printer-related basic issues
- Escalate complex issues with proper documentation
- Follow defined processes and SOPs consistently
- Demonstrate willingness to learn new tools technologies and support models
Requirements
- Foundational troubleshooting and problem-solving abilities
- Basic understanding of endpoint hardware peripherals and mobile devices
- Basic understanding of Windows macOS Office 365 ITSM and other workplace applications and tools.
- Awareness of HAM concepts (asset tagging CMDB updates)
- Good customer service and communication skills
- Ability to follow instructions SOPs and security guidelines
- Familiarity with ITIL concepts is a plus
- Flexible shift readiness
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in INDIA and be at the forefront of IT support excellence!
Required Skills:
Foundational troubleshooting and problem-solving abilities Basic understanding of endpoint hardware peripherals and mobile devices Basic understanding of Windows macOS Office 365 ITSM and other workplace applications and tools. Awareness of HAM concepts (asset tagging CMDB updates) Good customer service and communication skills Ability to follow instructions SOPs and security guidelines Familiarity with ITIL concepts is a plus Flexible shift readiness
Company Industry
IT Services and IT Consulting
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
