On-Site Manager
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Job Location:
Monthly Salary:
Posted on:
28 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
This role is Hybrid Sao Paulo. Candidate MUST be FLUENT in English & Portuguese
**Please apply in English and attach English resume**
Activities
- Leadtactical and keyrelationships withregional Labeling and Artwork client leadershipanddepartmental leads (on the client-side)
- Activate tactical plansby demonstrating a deep understanding of theclients goals objectivesmarket business priorities and dynamics.
- Provide thought leadership insights and perspectives that support client initiatives and align services and solutions with client needs
- Establish key targets for service delivery and continuous improvement with regular measurement analysis and reporting
- Own and drive disciplined reporting and communication including Quarterly and Annual Business Reviews
- Maintain existing business relationship with assigned clients by monitoring progress of ongoing client projects and helping to address any issues or problems
- Support Regional Sr. Account Director to attainthefinancial and performance metricsthrough KPIs and otherkey measures;take ownership to drive continuous improvement thereof
- Remotely manage a team of employees across multiple geographies
- Work with Regional Sr. Account Director to develop and deliver innovative proposals to capture and create value for the client and SGx
- Ensure client retention is maximized by facilitating the delivery of custom-tailored solutions
- Ensure the health of the client relationship is optimized; where direct line reports are involved structure account teams and individual development plans including succession planning
- Ensure process consistency and adherence to the clients standards
Behaviors
- Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Customer Focus Building strong customer relationships and delivering customer-centric solutions
- Balances Stakeholders Anticipating and balancing needs of multiple stakeholders
- Strategic Mindset Seeing ahead to future possibilities and translating them into breakthrough strategies
- Action Oriented Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm
Technical Capabilities
- Extremely fluent in both Brazilain Portuguese and American English
- Business Insight Interpreting and applying understanding of key financial indicators to make better business decisions
- Financial Acumen Interpreting and applying understanding of key financial indicators to make better business decisions
DELIVER
- Achieve targets client healthrevenue forecasting and margins
- Meet KPIs in place for clients handled
- Attain Right First Timetargets for clientportfolio managed
- Accounts Receivables target does not exceed client credit terms in place
- Meet Client retention goals
Required Experience:
Manager
Key Skills
About Company
Fuelled by two connected specialist teams, Marks and SGS, we empower acceleration on a global scale, bringing the world’s biggest brands to life.
