Client Director

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Department:

Administration

Job Summary

Activities

Lead consultative relationships with senior-level client and agency contacts
Act as a strategic partner to assigned clients by demonstrating a deep understanding of their market business priorities and dynamics.
Provide thought leadership insights and perspectives that support client initiatives and align services and solutions with client needs
Set key targets for service delivery and continuous improvement with regular measurement analysis and reporting
Own and drive disciplined reporting and communication including Quarterly and Annual Business Reviews
Maintain existing business relationship with assigned clients by monitoring progress of ongoing client projects and helping to address any issues or problems
Analyze the profitability and growth of assigned client accounts through KPIs and other metrics and take ownership to drive continuous improvement thereof
Seek to increase profitable revenue by translating assigned clients challenges into opportunities to sell additional products and services across the company portfolio and drive revenue growth within the location
Lead the development and delivery of innovative proposals to capture both account growth and new business opportunities
Leverage strategic positioning with client to participate in the Strategic Account Planning process focused on driving both internal and external agenda and priorities
Develop and execute targeted white space opportunities for greater penetration of the clients marketing spend through selling adjacent services or expanding into new client product lines
Ensure client retention is maximized by facilitating the delivery of custom-tailored solutions
Participate in new business opportunities and support pricing and contract negotiations
Where direct line reports are involved structure account teams and individual development plans including succession planning

Behaviors
Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus Building strong customer relationships and delivering customer-centric solutions
Balances Stakeholders Anticipating and balancing needs of multiple stakeholders
Strategic Mindset Seeing ahead to future possibilities and translating them into breakthrough strategies
Action Oriented Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm

Technical Capabilities
Business Insight Interpreting and applying understanding of key financial indicators to make better business decisions
Financial Acumen Interpreting and applying understanding of key financial indicators to make better business decisions

DELIVER
Achieve financial targets revenue and/or EBITDA set for clients handled
Meet KPIs in place for clients handled
Attain Client Profitability targets for clients handled
Accounts Receivables target does not exceed client credit terms in place
Meet Client retention goals

Required Experience:

Director

Activities Lead consultative relationships with senior-level client and agency contacts Act as a strategic partner to assigned clients by demonstrating a deep understanding of their market business priorities and dynamics. Provide thought leadership insights and perspectives that support client in...

Activities