Client Engagement, Insights Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a market-leading cloud-based customer experience (CX) benchmarking and operational improvement platform wholly owned by Bain & Company. Our platform delivers actionable insights and analysis that help organizations design game-changing customer experiences. Built on rigorous researchmethodologyand robust data Prism enables clients to benchmark their performance on overall NPS and each step of the customer journey against competitors.
Launched in 2019 NPS Prism has rapidly grown to a team of over 200 serving dozens of clients around the world. While NPS Prism is its own company NPS Prism is 100% owned by Bain & Companyone of the top management consulting firms in the world and a company consistently recognized as one of the worlds best places to work.
We believe that diversity inclusion and collaboration are key to building extraordinary hire exceptional people and create an environment where they can thrive grow and become the best version of themselves.
WHAT YOULL DO
As aCustomerInsights and Strategy Delivery Specialist you will be a keyindividualcontributoronthe Commercial will be working with the Commercial team Productteamand Bain consultingteams and Partnersto ensure clients see the full value of Prismresponsible for generating insightsfrom a robust datasetandmanaging daily client interactions.
This is a highly cross-functional fast-paced role that blends client-facing work data analysis and strategic hands-on in building insights crafting presentations supportingthe team and helping clients integrate Prism into their daily decisions.
Your key responsibilities will include:
Analyze large datasets build insights and help transform complex data into compelling stories
Partner with your Senior Client Engagement Manager (Sr CEM) to build client-ready materials and presentations that clearly communicate CX insights
Supporttheteamwithsome specific data extractionsfor strategicreports andmaterialsin alignmentwithCommercialteampriorities
Manage client request backlog and data refreshes process
Support client onboarding engagement and ongoing adoption of NPS Prism
Join client meetings and assist in delivering insights training and tailored support
Create and deliver training sessions and materials for clients as needed
Become a subject matter expert in Prisms metrics benchmarks and industry-specific CX dynamics
ABOUT YOU
Required
Atleast3years of experience in strategy consulting customer insights analytics or data-driven client-facing roles
Strong analytical and problem-solving skills with the ability to interpret complex data and extract meaningful insights
Proficient in Excel and Tableau (or similar tools) to work with large datasets and develop impactful visual stories
Skilled at translating analysis into clear compelling presentations using PowerPoint
Excellent communication and collaboration skills with a strong client-focused and quality-driven approach
Passionate about customer experience loyalty metrics (like NPS) and strategic marketing
Thrives in fast-paced evolving environments proactive adaptable and comfortable managing multiple priorities
Advanced to fluent Englishproficiency with excellent written and verbal communication skillswelltest this during the process.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
NPS Prism provides actionable voice-of-the-customer insights from your own and your competitors’ customers. Start making the improvements they care about most.
