General Client Manager

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.

dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.

Were looking for a Retail Client Manager who expects more from their career. Its a chance to become a trusted partner to key Retail Clients building relationships to define and deliver upon their strategic needs. Its an opportunity to bring world leading customer data to life and make a real impact in driving change and growth for our client and in turn grow the dunnhumby business.

What we expect from you:

-Build and own strong relationships with Clevel and senior stakeholders at the retailer.

- Expand dunnhumbys network across the retailers value chain and act as a trusted collaborative advisor deeply understanding the retailers strategy customers and commercial priorities.

- Establish governance routines to ensure clear priorities progress tracking and twoway feedback.

- Identify highvalue opportunities where dunnhumby can support the retailer and shape the workplan accordingly overseeing and drivingdelivery of the client workplan to ensure measurable value.

- Spot upsell opportunities and support the full sales cycle through to contract.

- Collaborate across the broader dunnhumby team to present a unified integrated approach to the client.

- Lead coach and performancemanage the Retail Client team to deliver against account goals.

- Mitigate risks demonstrate dunnhumbys values and ensure team members have the required skills and training

- Measure value delivery regularly including ROI analytics and client impact surveys.

- Support contract renewal efforts and partner with the account lead to maximize renewal success.

- Stayinformed on global retail trends and share insights with client stakeholders.

- Manage the account P&L ensuring financial performance and value creation.

What you can expect from us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Required Experience:

Manager