Deputy Director, Lean Analytics

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Deputy Director of Lean Analytics will develop and reinforce a mindset of continuous improvement and lean strategy as a critical element in building and sustaining a world-class transit agency. The MBTA launched an organization-wide lean effort in 2017 expanding the program to effectively increase organizational productivity and ensure reliable safe service. With a data-driven focus on project-based process improvement and standardization initiatives the Deputy Director will work closely with project sponsors across the authority to further integrate lean methodology into the MBTAs organizational culture. The position will report to the Director of Lean Strategy and lead cross-functional analytical and project management activities as well as support facilitation of lean events trainings and programs.

To ensure the MBTA stays on top of the latest trends in transit and related industries this position will be critical for building and maintaining strong working relationships within the organization and with external transportation entities and continuous improvement/lean sectors.

• Work with key stakeholders and cross-functional teams to streamline and modernize operational processes by digitizing refining and standardizing workflows to improve efficiency and consistency.
• Communicate effectively and partner closely with both frontline staff and department leaders to understand day-to-day challenges and translate insights into practical implementable solutions.
• Conduct data-driven analyses including deep-dive root cause assessments to diagnose issues and recommend corrective actions.
• Develop and execute high-level detailed analytics and descriptive statistics in low data environments including the development of KPI dashboards to track performance outcomes and operational health.
• Design and manage continuous improvement cycles using Lean Six Sigma methodology and a Plan-Do-Review framework.
• Perform primary and secondary research to identify industry best practices and benchmark organizational performance.
• Prepare and deliver executive-level presentations for departmental and senior leadership.
• Produce formal documentation such as policies Standard Operating Procedures (SOPs) how-to guides etc. to operationalize changes and ensure effective improvement implementation.
• Build program and initiative-level models to calculate ROIs payback periods labor justifications and other components of cost-benefit modeling.
• Develop robust working relationships with a diverse set of internal MBTA and external stakeholders
• Perform any additional assigned tasks involving data cleaning data analysis qualitative and quantitative analysis and writing and proofreading proposals and project reports.
• Support MBTA lean training programs as required including Lean Six Sigma Yellow Belt and Green Belt training and workshops.
• Participate in team meetings staff meetings organization events and other duties as necessary.
• This position is hybrid work eligible reporting primarily to an office environment with occasional trips into the field to inspect/observe projects or other infrastructure conditions including visits to stations the right of way and other work sites.
• Perform all other duties and projects that may be assigned.

Supervision

• None

• Bachelors Degree from an accredited institution.
• Five (5) years of full-time ten (10) years of part-time or a combination of experience in quantitative analysis operations manufacturing project management or other related field.
• Two (2) years of leadership people management and/or large projects
• Highly organized with the ability to manage time resources people and multiple projects simultaneously.
• Strong project management skills with the ability to lead initiatives from concept through implementation while managing timelines dependencies and communicating impacts.
• Excellent communication analytical and presentation skills with the ability to obtain buy-in with key stakeholders at all levels of the organization
• Demonstrate data-driven decision-making skills and ability to conduct program analysis identify Key Performance Indicators and build management dashboards.
• Have the ability to learn quickly take direction and work independently and to use creative collaborative and consultative approaches to resolve issues
• Experience packaging complex projects for executive-level or similar presentations
• Excellent customer service skills and ability to provide internal and external customers with a courteous and professional experience
• Advanced expertise in Microsoft Office Suite and comfort working with data reporting and operational systems with the ability to quickly learn new platforms as required.
• Demonstrate ability to think strategically and work collaboratively in a team environment
• Demonstrate ability to work effectively with a diverse workforce

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An Associate Degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A Masters Degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Experience in transit transportation or public service
• Experience with Lean Six Sigma continuous improvement methodology
• Experience with both operational and financial data sources and analytics
• Experience with Tableau or other data visualization tools

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.