Senior Engineer Oracle Fusion Cloud Applications

Title:Sr Support EngineerOracle Fusion Cloud Applications

Location:Bangalore India

Reporting:DirectorCorporate Systems Engineering (US)

Kaseyais the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners() a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go for more information on Kaseyas culture please click here:Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD being GRITTY beingACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to goabove and beyondfor the betterment of our customers and the betterment of their careers and long-term financial wealth.

As a Sr. Support Engineer for Oracle Fusion Cloud Applications (SaaS) you will be responsible for the design development and implementation of Oracle Fusion Cloud Application solutions and other corporate systems. You will work closely with the Business and other key stakeholders to ensure the successful delivery of high-quality solutions that meet business requirements and enhance operational efficiency.

Key Responsibilities

• Support Oracle Fusion Cloud Applications (ERP SCM and HCM)
• Monitor integrations and critical jobs across Oracle Fusion (ERP/HCM/SCM) and connected systems to ensure continuity and data accuracy.
• Ensure the scalability performance and security of applications.
• Troubleshoot and resolve technical issues and defects
• Support testing cycles documentation and release readiness to ensure all changes meet quality compliance and organizational standards.
• Drive post release reviews track defects document lessons learned and implement process improvements to increase stability and reliability.
• Maintain detailed operational documentation SOPs job sequences support playbooks and release procedures.
• Ensure adherence to SLAs tracking team performance and continuously identifying opportunities to optimize support efficiency.
• Provide functional/technical support for Oracle Fusion workflows approvals reports and integrationscoordinating with engineering teams when deeper fixes are required.
• Communicate effectively with stakeholders at all levels providing clear status updates incident summaries and release reporting.

Skills

• In-depth techno functional knowledge and functionality of Oracle Fusion Cloud Applications ERP SCM HCM. Must have expertise in one of the tracks.

• Deep understanding & technical experience with Oracle Fusion Cloud Applications security integration framework reporting & analytics extensibility personalizationconfiguration architecture and operations.

• Strong knowledge of toolsusedtomodifyUI in Oracle Fusion Cloud Applications.

• Strong understanding ofdatabases Excel BI Reports including RTFeTextand Excel Template XSL OTBI reportsHCM Extracts BI Cloud Connector & BI folder security FBDI/HDL

• Detailed understanding of Oracle Fusion Cloud Applications best practices.

• Strong understanding of integrating Oracle Fusion Cloud Applications with other third-party enterpriseapplications.

• Strong knowledge of SOAP and REST web services.

• Proficiencyin Oracle development tools SQL PL/SQL and Javascript.

• Strong knowledge of application support & development methodologies tools and frameworks such as ITIL DevOps CI/CD Agile Scrum code repositories etc.

• Ensure security by design principles are integrated into all aspects of the Oracle Fusion Cloud architecture and development processes.

• Proactive and willing to goabove and beyondto satisfy the client and deliver on project goals

• Knowledge of other corporate systems technologies and languages is a plus.

• Minimum of 7 years of experience as a Engineer or similar role in Oracle Fusion Cloud Applications (ERP/SCM/HCM) with approximately 70% technical and 30% functional expertise

• Minimum of 3yearof experience withOracle PaaS solutions:Oracle Integration Cloud Oracle Process Automation and Visual Builder Cloud Service / Oracle Apex.

• Experience working with Oracle & other 3rd party vendors to resolve production support cases/issues.

• Experience with data management reporting solutions and preparation of technical reports by collecting analyzing and summarizing information and trends.

Communications/Leadership

• Excellent written and verbal communication skills.

• Strong communicationand interpersonal skills.

• Ability to work effectively in a team-oriented environment.

Education/Technology

• Minimumbachelors degree or equivalent in Computer Sciences & Engineering Information Technology or related Engineering field.

Preferred Certifications:

• Oracle Fusion Cloud certificationsare a plus.