E Commerce Coordinator ( on Line Division) Fashion Sandton

SPC Management Service Solutions

Job Location:

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Introduction

Our client a luxury African Fashion Brand is seeking to employ an E Commerce

The E- Commerce Coordinator is responsible for the day-to-day operations and management of the online store ensuring a seamless and luxurious digital experience for customers. This role involves managing product listings coordinating online marketing efforts and supporting order fulfilment process

Key Responsibilities

Website Management & Merchandising:

Upload and update all product listings with accurate descriptions images pricing and specifications ensuring all content is brand-aligned and optimized for SEO.
Conduct regular site checks to ensure functionality correct pricing and optimal visual presentation of all products.
Manage new collection and product launches on the e-commerce platform ensuring alignment with physical store launces and marketing campaigns.

Order & Inventory Management:

Process customer orders accurately and efficiently through the order management system
Collaborate with the warehouse/logistics team to ensure timely order fulfilment and shipment monitoring inventory levels to prevent stock-outs.
Manage the returns and exchange process coordinating with customer service to ensure smooth experience.

Digital Marketing & Content Coordination

Coordinate website content with email social media and paid media messaging to ensure a consistent brand experience.
Assist in planning designing and distributing customer newsletters and email campaigns.
Use data and customer insights to monitor product performance and suggest improvements to the online experience.

Customer Service Support

Liaise with customer service team to resolve order discrepancies and address inquiries related to order status.
Focus on cultivating positive customer relationships and enhancing the overall online shopping journey.

Sales

Meet & Exceed companys e-commerce retail revenue targets whilst managing cost structure.

Qualifications & Skills

Bachelors degree in related field
Proven experience in e-commerce coordination online retail or content management ideally within the fashion or luxury goods sector
Strong attention to detail and accuracy with excellent organizational and time-management skills
Proficiency in e-commerce platforms (e.g. Shopify Salesforce Commerce Cloud) and Ms Office Suite especially Excel
Strong written and verbal communication skills
A proactive problem-solving aptitude and the ability to work both independently and as part of a collaborative team.
A passion for African Fashion retail and brand development

Please email cv to

Required Experience:

IntroductionOur client a luxury African Fashion Brand is seeking to employ an E CommerceThe E- Commerce Coordinator is responsible for the day-to-day operations and management of the online store ensuring a seamless and luxurious digital experience for customers. This role involves managing product ...