Sr ITS Analyst
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Further your career at Ball a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team and make a difference in your professional development the community and around the globe!
Ball is thrilled to receive Newsweeks 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader we have over 16000 global team members. From endlessly recyclable aluminum cans and cups to aerosol bottles our goal is to contribute to a better community society and world.
Primary purpose of the position:
Provide IT Support responding to end user inquiries and troubleshoot issues promptly and efficiently.
Responsible for overseeing the implementation performance tuning and recovery procedures for mission-critical enterprise systems and supporting infrastructure. This role serves as a technical resource in IT administration for complex operating environments recommending configurations and operations of IT components. The position involves investigating feasibility analysing requirements and developing detailed specifications to provide high quality service to our customers.
Essential Responsible Areas:
- Administer and support complex environments including core infrastructure tools and technologies. Perform hands-on administration tasks including installation configuration backup and recovery.
- Review monitoring capacity and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements.
- Ensures the delivery of high quality technical solutions that meet business needs. Configures develops tests monitors and supports changes and enhancements to IT environment.
- Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.
- Administer systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k.
- Perform duties within ITIL best practices guidelines for Incident Change Request and Problem management. Utilizes other industry ITSM best practices where relevant to Balls future.
- Adhere to security best practices governance and compliance laws such as HIPAA SOX GDPR LGPD etc.
- Define detailed specifications in compliance with operations architecture to solve complex business problems.
- Work closely with third-party vendors including software providers implementation partners and consultants.
- Tune infrastructure parameters for efficient resource utilization and suggest improvements for optimization.
- Provide Tier 2 infrastructure support follow support escalation processes and maintain documentation.
What we are looking for:
- Broad training in a related field usually acquired through college. Bachelors degree in a relevant field preferred.
- Job related experience for 2-5 years minimum.
- 2 years development experience implementing solutions for complex systems support business processes
- Experience in communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document) iii use cases GUI screen and interface designs).
- Experience in driving process and technology re-engineering using industry practices e.g. Six Sigma Lean Kaizen COBIT ITIL CMMi.
- Proficient in end-user support hardware and software setup infrastructure installation and integration.
- Experience with ServiceNow or and ability to create Dashboards/Reports.
- Fluent Hungarian and English.
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody regardless of gender age ethnicity faith ability or orientation.When you join Ball you belong to a team of over 16000 members worldwide. Our products range from infinitely recyclable aluminum cans cups to aerosol bottles that enable our customers to contribute to a better world.Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.
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#LI-Onsite
Required Experience:
Senior IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Ball Corporation is the world’s leading provider of innovative, sustainable aluminum packaging for beverage, personal care and household products, as well as other technologies and services.
