Customer Support Coordinator
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Specialist
Time Zone: MST - (Remote in Alberta ONLY)
Contract: 14 Months
Reports To: Customer Support Manager (Stephanie H)
Comp: $55000.00- $60000.00
As our next Customer Support Coordinator you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. Thrives mission is to help people at all stages of their career. Career wellness is about more than just getting your next job or even your next promotion. We deeply care about our users career paths and work to ensure they have access to great tools to help them Thrive. We are deeply invested in supporting meaningful career journeys through innovative technology-driven tools.
This role sits at the heart of a fast-paced SaaS environment. You will work cross-functionally with Thrive Jobseekers Customers our Support & Client Services Teams and our Product Team to deliver a seamless digital experience for jobseekers and ensure platform excellence.
What youll be doing in this role:
- Monitoring and responding to live chat conversations via Intercom
- Troubleshooting technical issues coming through multiple channels such as email inboxes and live chat
- Support problem solving for Thrive jobseekers coaching partners service providers and Thrive Marketplace vendors
- Promptly respond and coordinate services for Thrive users included in their Career Wellness programs
- Providing general administrative support to the business as needed
Skills and experience were looking for:
- Highly comfortable working in a tech/SaaS environment with multiple digital platforms
- Quick to learn adaptable and confident navigating new technologies and troubleshooting technical issues
- 34 years of experience in customer support customer success or a similar function
- Proficiency with Google Workspace (Gmail Google Sheets Docs Drive Calendar)
- Strong attention to detail
- Exceptional interpersonal oral and written communication skills
- Ability to work well independently as well as within a team environment
- Ability to work in a fast paced environment with many interruptions and multiple priorities
- Organized accurate and dependable
- Educational background in Human Resources would be considered an asset but is not a mandatory requirement
- Familiarity with public sector employment services workforce development programs or career transition services is considered an asset but not mandatory
Our Hiring Process:
- Talent Acquisition Screening 30 minutes
- Meet The Hiring Manager 30 minutes
- Take Home Assignment Panel Interview Presentation with Hiring Manager (Stephanie) and Recruiter (Bianca) - 1 Hour
- Offer
Life at Thrive:
- Fast-paced high-trust environment with lots of freedom.
- Strong opportunity for career progression and mentorship opportunities.
Total Rewards Package:
- 3 weeks paid vacation 1 week holiday shutdown period.
- Health Insurance & Wellness Coverage.
- Yearly Learning & Development Allowance.
- Yearly Workspace Allowance.
At Thrive we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process please let us know.
Only those who are legally entitled to work in Canada will be considered for interview and employment.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Thrive powers work teams of all sizes across the talent journey, supporting HR leaders at over 500 global enterprises, next-gen growth firms, and the public sector to navigate organizational change and workforce transitions. From facilitating layoffs and redeployments to providing acc ... View more
