RQ10509 Systems AdministratorOperations Support Specialist Intermediate
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Deliverables:
The Operations Control Centre (OCC) team is responsible for monitoring critical IT systems that support OPS services and the underlying infrastructuresuch as mainframe UNIX Windows servers storage and network devices24/7/365. The OCC tries to initially triage any system outages and where not possible they take prompt necessary actions to escalate Tier 2/3 or vendors as needed.
These services include critical essential time-sensitive public-facing applications websites systems and subsystems hosted at GDC. Some of them are:
- Integrated Courts Offences Network (ICON)
- Public Guardian Trust Account Management System (PGTAMS)
- Ontario Disability Support Program (ODSP)
- Personal Property Security Registration (PPSR)
- Health Card Validation
- Organ Donor Registry
- Claims payments and document registrations
- Registration and Licensing System of Ontario (RLSO)
- Internal services like ONTTAX and Enterprise Service Management System (eSMT)
The OCC team is also responsible for providing onsite support in the Main Computer Room Justice and PKI cages as requested by Tier 2/3 SMEs working remotely. This includes physical interventions to devices hosted in the datacenter either on a regular basis or during high-priority incidents impacting OPS services.
OCC provides access to datacenter for vendor support staff responding to hardware repair calls escorts them during their visits and coordinates related parts deliveries.
OCC also provides Smart Hands services for physical interventions to Co-Lo clients for their devices hosted in OPS data centers as directed by their remotely working SMEs and escorts their vendors as needed.
We require FFS to support the above-mentioned responsibilities professionally and in a timely manner using state-of-the-art tools to minimize public impact and meet our SLAs with Co-Lo clients including Ontario Health LCBO and Metrolinx.
Key Responsibilities:
- End-to-end monitoring of OPS services and underlying infrastructure such as mainframe UNIX Windows servers storage and network devices 24/7/365 to ensure availability as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical essential time-sensitive public-facing applications websites systems and subsystems hosted in GDC.
- Responding to high-priority requests and incidents. Participating in system recovery and service restoration efforts and meetings.
- Providing operational system updates upgrades and patches; coordinating activities to address issues encountered during these tasks.
- Initiating established recovery and/or escalation procedures.
- Implementing change requests for mainframe midrange and network platforms.
- Ensuring service level commitments to ITS clients stakeholders and broader public sector agencies are met.
- Participating in the development and delivery of related training communications and procedural documentation.
- Participating in departmental initiatives such as Shift Left and Agile Monitoring.
- Participating in the yearly SysTrust audit.
- Participating in the semi-annual disaster recovery exercises.
Requirements
Experience and Skill Set Requirements:
Must Haves:
- 5-8 years of demonstrated experience supporting large zOs mainframe systems.
- Service Management Tools such as eSMT CIT Remedy and ITIL.
- OS365 Suite of products and Power BI
Nice to Have:
- ITIL Certifications
Skill Set Requirements:
zOs mainframe systems:
- 5-8 years of experience supporting large ZOS mainframe systems.
Knowledge of server OS hardware components and end to end system management:
- Demonstrated knowledge of Unix and Wintel servers and network peripherals.
Knowledge and Experience:
- Demonstrated Knowledge of Incident and Change Management activities
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation verbal and written communication skills.
Knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL:
- Service Management Tools such as eSMT CIT Remedy and ITIL.
Knowledge of infrastructure monitoring and performance tools:
- Demonstrated knowledge of System and Application Monitoring Tools.
Knowledge of OS365 Suite of products and Power BI:
- Demonstrated knowledge of Communications Collaborations and analytics tools.
Required Skills:
Experience and Skill Set Requirements: Must Haves: 5-8 years of demonstrated experience supporting large zOs mainframe systems. Service Management Tools such as eSMT CIT Remedy and ITIL. OS365 Suite of products and Power BI Nice to Have: ITIL Certifications Skill Set Requirements: zOs mainframe systems: 5-8 years of experience supporting large ZOS mainframe systems. Knowledge of server OS hardware components and end to end system management: Demonstrated knowledge of Unix and Wintel servers and network peripherals. Knowledge and Experience: Demonstrated Knowledge of Incident and Change Management activities Demonstrated ability for strong documentation and writing skills. Demonstrated experience in presentation verbal and written communication skills. Knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL: Service Management Tools such as eSMT CIT Remedy and ITIL. Knowledge of infrastructure monitoring and performance tools: Demonstrated knowledge of System and Application Monitoring Tools. Knowledge of OS365 Suite of products and Power BI: Demonstrated knowledge of Communications Collaborations and analytics tools.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
