Bilingual Customer Service Representative

Montreal - Canada

Monthly Salary: $ 21 - 21

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Bilingual Customer Service Representative

Bilingual opportunity in the insurance industry supporting Group Retirement operations in a hybrid Montréal environment. This role combines client communication financial reconciliation and cross-functional coordination. Ideal for detail-oriented professionals skilled in Microsoft 365 compliance standards and service excellence.

What is in it for you:

Hourly salary of $21.97.

10-month contract with the potential for permanent employment.

Full-time position: 37.50 hours per week.

Weekday schedule from 8 am to 4 pm.

In-office presence required from Tuesday to Thursday.

Remote work available on Mondays and Fridays.

Responsibilities:

Provide high quality service by responding effectively to client questions issues and requests via email supporting internal partners plan sponsors and plan members.

Manage and resolve progressively complex service requests across multiple products tools and systems while meeting established service level standards.

Conduct investigations into operational errors coordinate corrective actions and recommend process improvements to prevent recurrence.

Collaborate with cross-functional teams to deliver effective client solutions and ensure seamless service delivery.

Support Client Account Representatives with client requests reporting reconciliation and case management activities.

Serve as primary intake for reconciliation requests clarify requirements and expected outcomes and manage client expectations through to resolution.

Communicate proactively with stakeholders to ensure alignment on case updates and maintain smooth workflow across teams.

Acknowledge internal and external client emails received before 2:00 pm on the same business day.

Maintain strict adherence to customer protection standards privacy regulations and risk mitigation practices related to Personally Identifiable Information.

What you will need to succeed:

High school diploma required.

1 year of customer service experience with demonstrated ability to build and maintain relationships with internal and external stakeholders.

Bilingual in English and French to support clients in both languages.

Proficiency in Microsoft 365 applications including Excel SharePoint PowerPoint and Word.

Strong mathematical and analytical skills with the ability to reconcile financial reports accurately.

Knowledge of applicable legislation privacy regulations and compliance guidelines.

Ability to align work with client and organizational objectives.

Demonstrated adaptability and ability to manage multiple priorities effectively.

Strong problem-solving skills with the ability to assess risk and evaluate practical solutions.

Strong teamwork and interpersonal skills with a collaborative approach.

Why Recruit Action

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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Bilingual Customer Service RepresentativeBilingual opportunity in the insurance industry supporting Group Retirement operations in a hybrid Montréal environment. This role combines client communication financial reconciliation and cross-functional coordination. Ideal for detail-oriented professional...