Production Support Engineer BFSI Domain
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Production Support Engineer - BFSI Domain
Experience: 810 Years
Work Model: Hybrid
Role Overview
We are seeking an experienced Production Support Engineer with strong AWS SQL and Unix expertise to support a cloud-based reconciliation (Recon) platform. The ideal candidate will have hands-on production support experience strong incident management skills and a good understanding of financial products and reconciliation processes.
Key Responsibilities
Provide L2/L3 production support for cloud-based reconciliation applications.
Monitor troubleshoot and resolve production issues within SLA timelines.
Perform root cause analysis (RCA) and implement preventive solutions.
Support and maintain applications hosted on AWS.
Analyze complex data issues using advanced SQL queries.
Review logs and troubleshoot using Unix/Linux commands.
Manage tickets through incident problem and change management processes.
Collaborate with business users to understand issues and provide timely resolutions.
Support release deployments and change activities in production environments.
Ensure system stability availability and performance optimization.
Required Technical Skills
Advanced SQL (complex joins performance tuning data validation troubleshooting).
Strong Unix/Linux knowledge (log analysis scripting job monitoring).
Hands-on experience with AWS (EC2 S3 CloudWatch IAM; basic cloud architecture understanding).
Experience supporting cloud-based applications.
Knowledge of job scheduling and monitoring tools.
Basic scripting (Shell/Python preferred).
Domain & Functional Requirements
Understanding of financial products and transaction flows.
Experience with Reconciliation (Recon) platforms or financial data matching systems.
Ability to work closely with business stakeholders and operations teams.
Process & Governance
Strong experience in:
Incident Management
Problem Management
Change Management
Familiarity with ITIL-based production support frameworks.
SLA management and reporting experience.
Soft Skills
Strong communication and stakeholder management skills.
Analytical and problem-solving mindset.
Ability to work under pressure in a production environment.
Team-oriented with proactive issue ownership.
Required Skills:
Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.
Company Industry
IT Services and IT Consulting
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
