Associate Director Graduate Admissions Operations & Business Processes

Job Responsibilities

The Citadel The Military College of South Carolina is seeking an Associate Director for Graduate Admissions Operations & Business Processes. This role supports the mission of The Citadel Graduate College by leading data operations optimizing admissions workflows and ensuring a seamless serviceoriented experience for prospective students faculty and campus partners.

Reporting to the Director of Graduate Admissions the Associate Director serves as the operational and technical expert overseeing Slate CRM administration data integrity and process improvement across the full admissions addition this role is responsible for the following:

• Leads the annual application launch; to include testing updating configuring
• Analyzes the graduate admissions workflows and business processes to improve efficiency accuracy and service delivery across recruitment application processing and enrollment operations.
• Will oversee releasing and managing admissions as determined by the admissions committee and academic departments
• Serve as the Graduate Colleges primaryfunctionaladministratorforSlate workinginclose collaboration withGraduateAdmissions leadership and the central Slate administrator.
• Creates andmaintainsSlate queries reports dashboards and forms to support admissions tracking.
• Conduct regular audits ofGraduateAdmissions dataand processes withinSlate to ensure accuracy completeness and alignment with established workflows.
• Coordinates electronic and manual processing of application materialsincluding transcripts test scores recommendations and supporting documents.
• Process deferrals change-of-major requests and otherapplicantsrecord updates.
• Support graduate recruitmentinitiativesincludinginformation sessions open houses and on- and off-campus recruitment events as needed.

Minimum Qualifications

• Bachelorsdegreerequired.
• 13 years of relevant experienceingraduate admissions operations enrollment management or higher education systems.
• At least one year of hands-on experience using Slate or other CRM tools in an admissions setting.
• Strong analytical organizational and problem-solving skills with high attention to detail and data accuracy.
• Excellentinterpersonal and communication skills with the ability to workindependently and collaboratively.
• Proficiencywith Microsoft Office applications.

Preferred Qualifications

• Experience with Ellucian Bannerand Slate.
• At least one year of hands-on experience as a Slate administrator.
• Familiarity with building andmaintainingforms queries and events.
• Experience with Slate Reader and the application review process.
• Demonstratedproficiencyinreportwriting data analysis and dashboard development.
• Project management experienceina higher education or enrollment environment.

About The Citadel

The Citadel: The Military College of South Carolina is a public senior military college located in Charleston South Carolina. Founded in 1842 The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston you are close to great restaurants shopping and much more.

Approximately 2300 undergraduate students make up the South Carolina Corps of Cadets. Roughly 30% of our cadet graduates earn a military commission. Students can choose from 31 Majors 57 Minors pre-health professions and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio ensures students receive a high-quality education. Another 1200 students attend the Citadel Graduate Colleges evening and online programs.

Benefits of Working at The Citadel

• Extensive Health Plans
• Great Retirement Options
• Tuition Exchange Program for Dependents
• Paid Parental Leave
• Isle of Palms Beach Club
• Swain Family Boat Center
• Community Service Opportunities
• Read more about our benefits on our HR website