Manager- Wallet Integration Expert

Islamabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Manager- Wallet Integration Expert

Term: 12 months

Location: Islamabad Pakistan

DivIsion: DFS/PMO

Reports to: Head of Digital Channels/ Program Manager

Relevant experience:

10/15 years in DFS mobile money digital wallets fintech integrations
Experience in wallet integration card processing and card issuance

Mandatory requirements:

Pakistani market experience Ericsson Wallet knowledge API integration banking systems exposure microfinance domain knowledge strong stakeholder management
Proficiency in English and Urdu
Strong PMO Skill

PURPOSE OF THE PROJECT
The Integration Expert will serve as a technology and business bridge enabling seamless integrations between EWP Core banking systems RAAST/1LINK payment rails Partner digital channels Third-party fintech platforms.
This role ensures secure scalable regulatory-aligned deployments tailored for the Pakistani market where digital wallet usage is rapidly accelerating.

Key Activities
Core Responsibilities and Accountabilities

Lead end-to-end integration of Ericsson Wallet Platform with internal and external systems (banking payments partners).
Conduct API mapping solution design interface specifications technical documents and integration test plans.
Collaborate with Ericsson technical teams and U Banks digital/IT teams to resolve issues optimize performance and ensure compliance.
Manage orchestration between wallet accounts settlement processes KYC flows and transaction routing.
Engage regulatory stakeholders to ensure compliance with SBP Raast and microfinance operational guidelines.
Support production deployment troubleshooting incident management and SLAs.
Train internal teams on new integrations platform capabilities and operational readiness.
Coordinate with fintech partners aggregators and telco providers to establish new services.

KPIs
1. Stakeholder Feedback & Delivery Quality

Quality Score from e&/U Bank Stakeholders.
Monthly feedback rating from Head of Cards Product Technology and PMO teams based on delivery completeness communication clarity issue-resolution effectiveness and collaboration efficiency.
Weekly & Monthly Deliverables Completion Rate
% of committed deliverables (technical designs API mappings test cases issue logs deployment support) completed on schedule and accepted without rework.

2. Delivery Performance Integration

On-Time Integration Delivery Rate
% of integrations (APIs partner connections internal systems) delivered according to agreed timelines across SIT UAT and production.
Integration Quality Index
Ratio of successful vs. failed test cases during SIT/UAT including regression cycles.

3. Platform Stability & Transaction Reliability

Reduction in Transaction Failures
Measurable decrease in failed transactions related to integration logic routing settlement or API orchestration.
Service Availability & Downtime Reduction
Hours of avoided downtime resulting from proactive issue identification and resolution during integration phases.
Error-Resolution Turnaround Time
Average time taken to identify diagnose and resolve integration-related incidents.

4. API Performance & Optimization

API Throughput Improvement
Increase in the volume of transactions supported without degradation in performance.
Latency Optimization Score
Reduction in API response times across high-volume transaction journeys (wallet-to-wallet Raast transfers bill payments merchant payments).
API Success Rate
% of API calls processed successfully post-deployment.

5. Partner Integration Efficiency

Partner Onboarding Cycle-Time Reduction
Average number of days saved from initiation to go-live for fintech partners billers merchants and external service providers.
Partner Satisfaction Score
Feedback from external partners on integration clarity documentation quality communication and support.

6. Internal & External Stakeholder Satisfaction

Cross-Functional Satisfaction Index
Quarterly survey score capturing satisfaction of Product IT Operations Risk Compliance and Customer Experience teams.
External Stakeholder Experience Rating
Post-go-live rating from partners vendors and Ericsson teams on technical collaboration and delivery efficiency.

Mandatory Knowledge

Strong expertise in digital wallets mobile money ecosystems and DFS operations within Pakistan
Hands-on experience with Ericsson Wallet Platform (EWP) architecture components and integrations
Deep technical knowledge of REST/SOAP APIs ISO 8583/ISO 20022 microservices and OpenAPI standards
Solid understanding of core banking systems ESB payment switches and AML/KYC platforms
Proven experience integrating fintech services merchant payments and agent network solutions
Strong grasp of RAAST/1LINK rails SBP regulations and Pakistans digital finance compliance frameworks
Demonstrated capability in API gateway management orchestration platforms and end-to-end SIT/UAT execution
Excellent communication skills in English and Urdu with the ability to coordinate cross-functional technical teams

Job Title: Manager- Wallet Integration Expert Term: 12 months Location: Islamabad Pakistan DivIsion: DFS/PMO Reports to: Head of Digital Channels/ Program Manager Relevant experience: 10/15 years in DFS mobile money digital wallets fintech integrationsExperience in wallet integration card processi...