Manager, Workplace Technology

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

POSITION SUMMARY

Located at Chicago HQ the Manager Workplace Technology leads employee-facing technology initiatives drive operational excellence and champion the upskilling of the Workplace Technology team. The Manager Workplace Technology serves as a technical expert and hands-on leader ensuring seamless IT operations and continuous improvement across endpoint management networking and telephony. Hybrid role with two days in the office.

Primary responsibilities and/or essential functions include but are not limited to:

• Technical Leadership
  • Serve as the technical lead for all employee-facing technology initiatives.
  • Provide expert guidance on Intune/SCCM managed endpoints.
  • Oversee basic Meraki networking operations and VOIP telephony systems.
  • Support and maintain AV/Teams room technology
• Team Management & Upskilling
  • Lead and manage a team of endpoint administrators and engineers.
  • Foster professional growth and development of team members.
  • Enable the team to solve complex technical issues effectively.
  • Design and deliver targeted upskilling programs for the Workplace Technology team focusing on:
  • Advanced troubleshooting techniques.
  • Best practices for endpoint management networking and telephone.
  • Hands-on training and mentorship to elevate technical proficiency.
  • Support and implement automation where possible
• Cross-Functional Collaboration
  • Maintain dotted-line relationships with Infrastructure Engineering and Security leadership.
  • Collaborate with other IT leaders to ensure strategic alignment and support.
• Vendor & Service Desk Management
  • Oversee service desk vendor performance and ensure SLAs are met.
  • Ensure Problem Management processes are followed and root causes identified.
• Project Management
  • Lead technology projects from conception to completion ensuring timely and on-budget delivery.
  • Collaborate with cross-functional teams to define project scope goals and deliverables.
• Troubleshooting & Support
  • Act as the primary escalation point for complex technical issues.
  • Provide hands-on support and advanced troubleshooting
• Continuous Improvement
  • Identify and implement opportunities to enhance the employee technology experience.
  • Stay current with technology trends and best practices.
  • Drive innovation in IT operations and support

REQUIRED SKILLS & SPECIFICATIONS

• Proven expertise in scripting Intune/SCCM Meraki networking and VOIP telephony.
• Strong project management troubleshooting and communication skills.
• Certifications in relevant technologies (preferred).
• Experience in corporate environments and knowledge of ITIL or similar frameworks (preferred).

EDUCATION/EXPERIENCE/QUALIFICATIONS

• Bachelors degree in information technology Computer Science or related field.
• Minimum 3 years IT management experience focused on employee-facing technology.

DISCLAIMER

Please note the duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employees normal line of work. Duties and activities may change at any time with or without notice.

Pay Range:

We offer a comprehensive benefits package that may include medical dental vision 401k matching and more!

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.