About this role
Aladdin Wealth Techsmission is to transformthewealth management industry through technology and differentiate BlackRock as a strategic partner for our clients. As technology fundamentally reshapes the global wealth management industry we partner with wealth managers to enhance their value proposition to their end clients createrigorand scale in their investment process andgrow their businessesduring a period of rapid transformation in the industry.
The Customer Successroleis part of theRelationship Managementteam ofAladdin Wealth Techwithinthe Aladdin Business. Itis responsible formaximizing the value of the Aladdin product through engagement and education as well asworking closely with clients to be their trusted consultant problem solver and business partner. This is a client-facingroleand you will be expected to build deep and highly effective partnerships with clients to understand and solve problems.
We are seeking someone to bridgewealth clientrelationship management withexpertisein client industry financial markets and the AladdinWealthecosystem to maximize our value proposition and client outcomes
Job Description
Serve as aclientfacingplatform expert driving advisor engagement adoption and ahighqualityuser experience
Support deployments from rollout through long-term usage ensuring advisors andhomeofficeteams fullyleverageplatform capabilities
Leadlargescaletrainings webinars in-person sessions and targeted 1:1 coaching
Represent Aladdin Wealth at client events and roadshows engaging advisors and communicating platform value
Partner withBlackRock Sales Teams Product Engineering UX and Client Delivery to align client needsand inform roadmap priorities
Produce and analyze usage reporting toidentifyadoption trends and tailor outreach strategies
SupportWalkMedigitaladoption workflows to deliver scalablein-appeducation and improve advisor efficiency
Qualifications
3-5years ofpreviouswork experience in Wealth Management Financial MarketsTechnologyor related industries
Knowledge of BlackRockproducts beneficial
High EQ with strong relationship building skills and comfort interacting with both advisors and home office leaders
Excellent communication and presentation skills with the ability to simplify complex concepts for advisors and senior stakeholders
Strong understanding of Financial Advisor workflows and the broader wealthmanagement ecosystem;wire houseexperience is a plus
Highly organized with strong projectmanagement capability; able to coordinate crossfunctional initiatives and manage multiple priorities
Experience in sales marketing or outbound advisor engagement is a plus
Willingness to travel fortraining field meetings and client events
Eventplanningexperience and a commitment to continuous learning areadvantageous.
Our benefits
To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex (including pregnancy and gender identity/expression) sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law.View theEEOCs Know Your Rights poster and its supplementand thepay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process please email . All requests are treated in line with our.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law including any applicable fair chance law.Required Experience:
IC
BlackRock is one of the world’s preeminent asset management firms and a premier provider of investment management. Find out more information here.