Customer Service Representative
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description
Were hiring a Customer Support Specialist to help customers via email and live this role youll answer questions troubleshoot common issues and make sure every interaction is professional helpful and resolved efficiently. This is a great fit for someone who communicates clearly stays organized and enjoys helping people.
What youll do
Respond to customer inquiries through email and chat in a timely friendly and accurate manner
Resolve common issues using internal tools policies and knowledge base articles
Document conversations and outcomes clearly in the ticketing/CRM system
Escalate complex issues to the appropriate team and follow through to resolution
Spot patterns in recurring issues and share feedback to improve processes and documentation
Maintain a consistent on-brand tone across all customer communications
What were looking for
Strong written communication and professional tone
Comfortable handling multiple conversations and staying organized
Basic technical comfort (web apps logging into dashboards searching internal docs)
Reliable internet and a quiet workspace
Ability to work scheduled shifts and meet response-time expectations
Nice to have (not required)
612 months in customer support customer service or client success
Experience with tools like Zendesk Freshdesk Intercom Gorgias HubSpot or similar
Basic troubleshooting experience (account access billing login how-to questions)
What success looks like
Customers receive clear helpful responses that resolve issues quickly
Accurate notes and clean ticket handling
Strong customer satisfaction (CSAT) and consistent response times
Schedule & compensation
Remote (U.S. or specified time zones)
Full-time or part-time options depending on availability
Competitive pay based on experience
How to apply
Click apply and complete the application form. Please include your resume.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
