Account Manager Accredo

The Account Manager (AM) will have responsibility for overall operational performance strategy and execution for Accredo Specialty Pharmacy clients within the Direct payer space. Primary responsibilities include development and execution of broad service strategy in support of medium and small PBMs and National Health Plans ; as well as persistency membership growth and earnings targets. The AM effectively manages business relationships collaborates and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs and drive efficiency for the organization segment and team.

Role Components

• Support the organization to achieve operational excellence growth profitability and persistency objectives through effective patient service oversight account retention and management strategies

• Effectively collaborates with Accredo partners on benefit service and relational strategies targeting enhanced patient and client experience

• Maintains market/competitive knowledge on service trends and differentiators

• Effectively collaborates with the Account Executive (AE) on broad account retention growth and satisfaction strategies (multi-product/operational collaboration for operations network marketing product etc.) drives inclusion of patient installation product and service partners where appropriate

• Collaborates with Account Executive on renewal activities to include RFP involvement service issues PGs CAPs and implementations.

• Develop/maintain trusted-advisor relationships with clients and patients; by proactively engaging in needs and goals discussions and then leverages Accredos capabilities and services to differentiate Accredo from the competition

• Maintain in-depth knowledge of Accredo products/services across all product lines benefit designs access patient care and outcomes reporting.

• Maintains current knowledge of Accredo operational effectiveness and can confidently and effectively articulate impacts for the client and patients

• Lead in managing PG reporting requests to include analytics and presentation

• Develop/implement Upsell and margin strategies for target accounts to drive enrollment growth network access and drug adds.

• Maintains basic understanding and conceptual application of underwriting principals contracting and LOA process.

• Effectively leverages resources to fulfill client onsite needs offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client cost

• Represents Accredo well in market based events QBRs on sites and over communications.

Qualifications

• College Degree or a minimum of 5 years equivalent related experience

• Proficient knowledge (min of 3 years) in healthcare / managed care business; to include many or all of the following: product knowledge underwriting principals risk and financial analysis skills marketing processes account management experience and knowledge of pharmacy operations

• Excellent communication negotiation influencing skills; exhibits courage

• Strategic and financial savvy; ability to partner with AE to grow book of business

• Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results

• Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.