Strategic Account Manager

Location: Austin TX (preferred) / Remote (exceptional candidates)
Type: Full-time Senior Individual Contributor
Compensation: $250000 - $350000 OTE split 50/50 between salary and commissions (subject to qualifications and experience) equity premium benefits

At many companies account management is about maintenance.

At its about growth.

We work with thousands of sophisticated enterprises that rely on for secure mission-critical file transfer and automation. Many of those customers are using only a fraction of whats possible. They renew reliablybut theyre not expanding fast enough deep enough or strategically enough.

The Strategic Account Manager role exists to change that.

This role is designed for senior sellers who want to take meaningful ownership of large high-potential accounts and turn them into materially larger long-term partnerships.

Who We Are
Were a profitable founder-led SaaS company powering secure file transfer and automation for 4000 brands you know: Marc Jacobs GrubHub Michelin Hot Topic Planet Fitness KFC and more.
Weve built a $35M business with just 70 people by hiring smart disciplined and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital were scaling intentionally and this role is a critical piece of that growth.

Our offices is brand-new space in the heart of downtown surrounded by energy culture and some of the best food and nightlife in Texas. Free breakfast daily plenty of room to collaborate and the vibrancy of Austin right outside the door.
Twice a year we bring the whole team together for energizing off-sites in cities like New Orleans Nashville and Miami.

What Youll Do

• Own the end-to-end commercial strategy for a defined set of strategic accounts
• Build multi-threaded relationships across technical operational and executive stakeholders
• Lead deep discovery to uncover business and technical problems worth solving
• Develop and execute account plans focused on expansion and long-term value
• Lead complex negotiations and close high-impact expansion deals
• Partner with Product Engineering Support and Customer Success to align execution
• Bring customer insight back into the organization to influence priorities and decisions

What This Role Is (and Is Not)
This is not a traditional care and feeding account manager role.

It is a growth-focused role inside existing customers.

As a Strategic Account Manager you will own a small portfolio of strategic accounts and be responsible for expanding them through deep discovery executive-level relationships and disciplined account strategy. Meetings QBRs and reviews are not box-checking exercisesthey are tools to create alignment earn trust and unlock expansion.

If youre energized by building something meaningful inside complex organizationsand being accountable for the resultthis role will be a strong fit.

In the first six months success looks like meaningful expansion pipeline across your accounts.

Within twelve months success is clear: closed expansion deals larger customer footprints and measurable contribution to retention and growth.

You are accountable for outcomesnot activity alone.

Why This Role Matters
Our customers are actively modernizing infrastructure replacing legacy tools and investing in more resilient platforms. Strategic Account Managers ensure is the platform those customers expand withnot the vendor they outgrow.

Your work directly impacts:

• Net Revenue Retention
• Expansion pipeline and closed revenue
• Executive relationships and customer trust
• Product and roadmap insight from real-world usage

What Makes Different

• True ownership: You are the accountable owner of your accounts commercial success.
• Credible buyers: Our customers are experienced IT and security leaders who value clarity and substance.
• A product that works: is reliable secure and continuously improvingno selling around broken promises.
• Intentional growth: This role helps define how strategic account expansion scales at .
• Meaningful impact: Youll work on accounts where expansion can be measured in six and seven figures.

Who Thrives in This Role

• You have experience expanding complex enterprise accounts and can clearly articulate your personal impact
• Youre comfortable engaging executives and credible with technical stakeholders
• You balance persistence with judgment and long-term relationship thinking
• You are proactive curious and disciplined in how you operate
• You want ownership accountability and visible impactnot a passive book of business

Location & Travel
Austin-based candidates are preferred for proximity to leadership but exceptional remote candidates will be considered. This role includes travel as needed to build and maintain strong customer relationships.

Perks & Benefits

• 100% Paid Health Dental & Vision (75% for family)
• 401(k) with 4% Company Match
• Equity Grants for Every Employee
• Paid Parental Leave
• 20 PTO Days 11 Holidays Full Company Winter Break
• $1000 Signing Bonus Modern Apple Laptop Anniversary Gifts
• Free catered lunch every day in our Austin office
• Team Travel to NYC Austin Nashville Miami and more

Bottom line
This is a senior career-defining role for someone who wants to turn strong customer relationships into durable expanding partnershipsand be rewarded for doing it well.