Were on a mission to change the future of
clinical research. At Perceptive we help the
biopharmaceutical industry bring medical
treatments to the market faster.
Our mission is to change the world
but to do this we need people like you.

What can we offer you

Apart from job satisfaction we can offer you:

YOURSELF
25 days holiday (with the option to buy more)

HEALTH
Health Cash Plan
Optional private health dental insurance and health screens
Cycle to work scheme

WEALTH
Generous pension scheme with up to 10% employer contribution
Life assurance
Season ticket loan

About the role

Job Purpose

Based onsite in our Nottingham office as IT Site Services Specialist youll manage the installation of hardware for desktops and laptops and provide technical user/systems support for local and remote staff across our UK operations

Reporting to the Senior Manager IT Managed Services and working Monday to Friday standard office hours youll ensure upgrades maintenance and repairs are undertaken and will be called upon to resolve end user incidents and service requests. Enjoying a high degree of autonomy youll also be encouraged to contribute to various projects.

A highly varied role this position offers excellent development opportunities allowing you to grow your enduser support skills and use this as a platform to progress into specialist technical areas e.g. Security M365 or Operations etc.

Key Accountabilities

System Installation /decommissioning

• Installs or removes hardware and/or software and associated connections usingsupplied installation instructions and tools.

• Conducts tests and corrects malfunctions.

• Documents results in accordance with agreed procedures.

• Assists with the evaluation of change requests.

• Contributes as required to investigations of problems and faults concerning theinstallation of hardware and/or software and confirms the correct working of installations.

Problem Management

• Investigates problems in systems processes and services.

• Assists with the implementation of agreed remedies and preventative measures.

Incident Management

• Following agreed procedures identifies registers and categorises incidents.

• Gathers information to enable incident resolution and promptly allocatesincidents as appropriate.

• Maintains records and advises relevant persons of actions taken

IT Infrastructure

• Carries out agreed operational procedures of a routine nature.

• Contributes to maintenance installation and problem resolution.

Asset Management

• Uses agreed procedures to create and maintain an accurate register of assets.

• Performs activities related to administration of assets.

• Produces routine reports to assist asset management activities and decisionmaking.

Methods & Tools

• Provides advice and guidance to support adoption of methods and tools andadherence to policies and standards.

• Tailors processes in line with agreed standards and evaluation of methods andtools.

• Reviews and improves usage and application of methods and tools.

Porting / Softwareconfiguration

• Assists in the configuration of software and equipment and the systems testingof platform-specific versions of one or more software products.

• Documents faults implements resolutions and retests to agreed standards.

Functional/Technical Skills

• Excellent interpersonal verbal and written communication skills

• A flexible attitude with respect to work assignments and new learning

• Ability to work in a global matrix organisation

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Must have the ability to work methodically in a fast-paced time-sensitive environment

• Demonstrable ability to apply critical thinking to problems and tasks

• Ability to identify and implement process improvements

• Proactively participates in skills improvement training and encourages their teams to participate

• Maintains an up-to-date awareness of industry trends and emerging technologies as applicable to Perceptive.

• A self-starter and able to work under own initiative

Knowledge and Experience

• Demonstrable experience in systems support and operations including LAN administration PC and User support

• Basic knowledge and experience in Hardware (Intel-based equipment) and/or Software (PC based operating systems and applications)

• Basic knowledge and experience of standard IP-based networking topologies networking hardware and exposureto network standards and network protocols

• Experience using tools to communicate progress to Stakeholders

Education

• Evidence of commitment to learning and technical CPD within the IT field

• English: Fluent

Come as you are.
Were proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion colour national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.