Client Experience Specialist, Inbound

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you passionate about helping people live their healthiest lives Do you thrive in a dynamic supportive environment where your contributions truly matter If so Medcan is the place for you!

This job posting is for a current vacancy.

What Youll Do:

Provide exceptional client service build strong client relationships and serve as a brand ambassador demonstrating flexibility and the ability to adapt to changing priorities.

Leverage exceptional product knowledge brand understanding selling points and featured seasonal services/products.

Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner managing multiple inbound/outbound client support channels including phone email live chat social and in-person.

Manage the scheduling and booking of appointments for existing and new clients while recommending appropriate services to clients based on client health aspirations.

Increase sales via cross-selling up-selling add-on sales and promotional offers.

Quote and discuss fees and payment policies and address inquiries regarding invoices payments and collections.

Undertake timely and organized client follow-ups via multiple client channels.

Coordinate with other department staff to ensure exceptional delivery of service.

Provide ongoing technical support for our online client portal.

Participate in client satisfaction initiatives and proactively communicate customer feedback.

Assist with training and mentoring of new staff.

What Youll Need:

Bachelors degree or post-secondary diploma in business health or a related discipline.

Minimum of 1-2 years of experience in a customer service position contact centre and/or client loyalty.

The ability to navigate difficult conversations and interactions with professionalism.

A proven track record of being resourceful and finding solutions even when there is no clear path.

Persistent attitude numbers-driven and self-motivated.

Proficiency in Microsoft Office suite required.

Proficiency in Salesforce is an asset.

French Bilingualism is an asset.

This position is full-time and permanent. Shifts are scheduled based on the business requirements of Medcan and staffing needs between Tuesday to Saturday with an 8.5-hour shift during the hours of 8:00am to 5:30pm.

This is a fully remote position with occasional requirements to come on site for training and team meetings/events. Schedule may rotate based on business needs and availability.

Position Pay Range

Pay range based on projected On-Target Earnings for year one of employment.

The compensation range provided in this posting reflects a projected estimate for the first year of employment and includes base salary plus anticipated variable commission earnings. Actual commission will vary based on individual performance team targets and business conditions. Over time commission earnings may grow as the employee gains experience builds client relationships and achieves performance milestones. This projection is not a guarantee of future earnings and should be viewed as an illustrative example based on current compensation models.

Diversity Equity and Accessibility:

Medcan is dedicated to equity diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair transparent and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcans values. If you have questions about how your application is assessed please contact the Medcan Talent Acquisition team at .

Required Experience:

Are you passionate about helping people live their healthiest lives Do you thrive in a dynamic supportive environment where your contributions truly matter If so Medcan is the place for you!This job posting is for a current vacancy.What Youll Do:Provide exceptional client service build strong client...