Service Advisor At Volvo Cars Danbury
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Job Location:
Danbury, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor Volvo Cars Danbury
Position: Service Advisor
Location: Danbury
Department: Service
Employment Type: Full-Time
About Us
Volvo Cars Danbury is a premier authorized Volvo dealership committed to delivering exceptional customer service and maintaining the highest standards of automotive care. We are seeking a motivated and customer-focused Service Advisor to join our growing team.
Position Summary
The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for scheduling service appointments preparing repair orders communicating with technicians and ensuring a seamless and positive customer experience from start to finish.
Key Responsibilities
- Greet customers promptly and professionally
- Schedule service appointments and follow up on repairs
- Accurately document customer concerns and create repair orders
- Communicate repair recommendations and estimates clearly
- Coordinate with technicians regarding vehicle status and completion times
- Ensure timely updates to customers throughout the repair process
- Process payments and explain completed work upon vehicle delivery
- Maintain high CSI (Customer Satisfaction Index) scores
Qualifications
- Previous automotive service advisor experience preferred
- Strong communication and customer service skills
- Ability to multi-task in a fast-paced environment
- Knowledge of automotive systems and repair terminology
- Computer proficiency (dealership management systems experience a plus)
- Valid drivers license
What We Offer
- Competitive base salary performance bonuses
- Health dental and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and career advancement opportunities
- Employee discounts on vehicles service and parts
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Performance starts here. Buying or leasing a new or used Volkswagen, Volvo, Subaru, Mazda, Lincoln in the NYC Tri-State area has never been easier. Our upfront, transparent pricing policy makes your decision fast, simple, and easy..
