DescriptionManage customers(Internal & External)and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the Thermal Customer Engineers to meet their deliverables. | |
Major activities to be performed: Administration / Planning & Reporting - Provide quotes for small works T&M installations and start-ups
- Collate paperwork verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly
- Ensure leave applications are in order and support documentation are attached if necessary e.g. medical certificate
Management of Team - Coordinate and schedule the general duties of thermal Customer Engineers and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner
- Respond within 24 hours to any staff initiated Client follow-up requisitions for additional work
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy
OH&S Environment and Quality - Take all necessary steps to ensure OH&S requirements are adhered to
- Ensure adequate PPE is provided
- Report all incident / injury on time
| |
Employees reporting to Incumbent | Nil |
| Main contacts within Company | Warehouse/inventory management staff Service Technical Support Safety Manager Sales Staff and Service Adm Support Staff |
| Main contacts outside the Company | Customers Subcontractors and Vendors |
| Education/Qualification: | - Mechanical Trade Certificate (state dependent)
- Restricted Electrical License
- Refrigerant Handling License
- Supervisory/management qualification
|
| Specialist Knowledge: | - Interpersonal and relationship management skills
- Communication skills and commercial acumen
|
| Practical Experience: | - Proficiency in Microsoft Office applications
- Proven track record within the critical cooling industry managing a field service team
|
| |
Personal Characteristics: | - Customer-centric
- Team player
- Well organised
- Solution oriented
|
Required Experience:
Manager
DescriptionManage customers(Internal & External)and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the Thermal Customer Engineers to meet their deliverables. Major activities to be performed:Administration / Planning & Reporting...
DescriptionManage customers(Internal & External)and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the Thermal Customer Engineers to meet their deliverables. | |
Major activities to be performed: Administration / Planning & Reporting - Provide quotes for small works T&M installations and start-ups
- Collate paperwork verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly
- Ensure leave applications are in order and support documentation are attached if necessary e.g. medical certificate
Management of Team - Coordinate and schedule the general duties of thermal Customer Engineers and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner
- Respond within 24 hours to any staff initiated Client follow-up requisitions for additional work
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy
OH&S Environment and Quality - Take all necessary steps to ensure OH&S requirements are adhered to
- Ensure adequate PPE is provided
- Report all incident / injury on time
| |
Employees reporting to Incumbent | Nil |
| Main contacts within Company | Warehouse/inventory management staff Service Technical Support Safety Manager Sales Staff and Service Adm Support Staff |
| Main contacts outside the Company | Customers Subcontractors and Vendors |
| Education/Qualification: | - Mechanical Trade Certificate (state dependent)
- Restricted Electrical License
- Refrigerant Handling License
- Supervisory/management qualification
|
| Specialist Knowledge: | - Interpersonal and relationship management skills
- Communication skills and commercial acumen
|
| Practical Experience: | - Proficiency in Microsoft Office applications
- Proven track record within the critical cooling industry managing a field service team
|
| |
Personal Characteristics: | - Customer-centric
- Team player
- Well organised
- Solution oriented
|
Required Experience:
Manager
View more
View less
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
