Description | | | | | | |
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Position Summary/Objectives of Incumbent: Manage customers(Internal & External)and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables. | | | | | | |
Administration / Planning & Reporting - Provide quotes for small works T&M installations and start-ups
- Collate paperwork verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly.
- Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate
Management of Team - Coordinate and schedule the general duties of power staff and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated Client follow-up requisitions for additional work.
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy.
WHS Environment and Quality - Take all necessary steps to ensure OH&S requirements are adhered to.
- Ensure adequate PPE is provided
- Report all incident / injury on time
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Employees reporting to Incumbent | Nil | | | | | |
| Main contacts within Company | Warehouse/inventory management staff ServiceTechnical Support Safety Manager Sales Staff and Service Adm Support Staff | | | | | |
| Main contacts outside the Company | Customers Subcontractors and Vendors | | | | | |
| Education/Qualification: | Electrical or Electronics Trade qualification Supervisory/management qualification | | | | | |
| Specialist Knowledge: | - Interpersonal and relationship management skills
- Communication skills and commercial acumen
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| Practical Experience: | - Proficiency in Microsoft Office applications
- Proven track record within the power industry managing a field service team
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Required Experience:
Manager
DescriptionPosition Summary/Objectives of Incumbent:Manage customers(Internal & External)and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.Administration / Planning & ReportingP...
Description | | | | | | |
| | | | | | |
| | | | | | |
Position Summary/Objectives of Incumbent: Manage customers(Internal & External)and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables. | | | | | | |
Administration / Planning & Reporting - Provide quotes for small works T&M installations and start-ups
- Collate paperwork verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly.
- Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate
Management of Team - Coordinate and schedule the general duties of power staff and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated Client follow-up requisitions for additional work.
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy.
WHS Environment and Quality - Take all necessary steps to ensure OH&S requirements are adhered to.
- Ensure adequate PPE is provided
- Report all incident / injury on time
| | | | | | |
Employees reporting to Incumbent | Nil | | | | | |
| Main contacts within Company | Warehouse/inventory management staff ServiceTechnical Support Safety Manager Sales Staff and Service Adm Support Staff | | | | | |
| Main contacts outside the Company | Customers Subcontractors and Vendors | | | | | |
| Education/Qualification: | Electrical or Electronics Trade qualification Supervisory/management qualification | | | | | |
| Specialist Knowledge: | - Interpersonal and relationship management skills
- Communication skills and commercial acumen
| | | | | |
| Practical Experience: | - Proficiency in Microsoft Office applications
- Proven track record within the power industry managing a field service team
| | | | | |
| | | | | | |
Required Experience:
Manager
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Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
