Rider Support Agent (Customer Care)

Are you a strong multitasker who loves coordinating operational tasks

Do you enjoy providing a great customer experience

Lets talk!

Our Dispatching team is growing and we are looking for our new superstar Dispatchers to organize deliveries accurately and efficiently and take our operations to the next level!

In this role your main goal will be to use verbal and written communications to expedite deliveries to our customers. You will monitor delivered by efood orders in real-time making sure that everything works flawlessly. You will use your good judgment to make decisions in a fast-paced environment in order to lift any blockers on our riders way to the PERFECT delivery!

What youll do:

• Monitor orders and handle issues from the watchlist

• Manage multiple incoming interactions simultaneously and effortlessly determine which take priority

• Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed

• Handle contact from partners riders & customers through chat & calls

• Monitor order routing and make adjustments

• Inform and provide feedback on customers for their order status if and when needed  and contact the partners when required

Qualifications :

• 1-2 years of previous experience in a customer facing role within call center environment

• Previous experience as dispatcher will be considered a plus

• Problem-solving mindset with the ability to find the best solution to every customer related issue

• Multitasking and critical thinking

• Attention to detail

• Great communication skills

• Excellent computer and typing skills

• BSc degree will be considered a plus

Additional Information :

• We recognize good work and we want our people to feel appreciated! Thats why we offer an attractive remuneration package for what you bring in!

• We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!

• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us ! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!

• Are you a cappuccino lover Do you desperately want a cookie Our inhouse cafeteria got you covered!

• If you want to stay in shape our in-house gym awaits you fully equipped!

• We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose around the world!

• Saving for the future Weve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today!

Life @efood

At efood we constantly have chances to raise the bar improving innovating and challenging ourselves to grow!
We take ownership of what we do embracing challenges and making things happen!
We move with pace to deliver value fast which keeps us ahead always balancing speed with quality! 
We stay humble  as we grow and dive deep  in situations asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up focusing on whats possible and being the kind of teammate everyone wants on their side!
Were a fast-growing dynamic team where every efooder has the opportunity to shine grow and be part of something exciting.

Hungry enough to join us

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Remote Work :

No

Employment Type :

Full-time