Customer Success Operations Coordinator

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Department:

Business Development

Job Summary

Responsibilities:
Manage and update internal databases and tracking tools that are used by the wider Customer Success team
Work with Production team to create our advertisers promotional placements to be published on Forbes Health properties
Support Customer Success Manager in onboarding and executing new customer initiatives
Manage collection of creative assets tracking and ad verification from clients/agency contacts and coordinate with Customer Success Manager
Audit existing partner placements to optimize performance and monetization and to drive revenue growth
Project manage and coordinate with internal teams on all necessary elements for campaign execution
Work with internal teams on billing reconciliation and revenue tracking/forecasting

Requirements:
Customer experience advocate with an entrepreneurial spirit who thrives in a team goal-oriented environment
2 years of proven digital advertising and/or affiliate marketing experience
Familiarity with various affiliate platforms such as Impact ShareASale CJ Rakuten a plus
Exceptional communication and organizational skills
Ability to manage stress well and juggle multiple account challenges at once
Extremely detail oriented
Fluent in Microsoft Word Excel and PowerPoint
Experience in WordPress a plus

Perks:

Day off on the 3rd Friday of every month (one long weekend each month)
Monthly Wellness Reimbursement Program to promote health well-being
Monthly Office Commutation Reimbursement Program
Paid paternity and maternity leaves

Qualifications :

Any Full time degree

Remote Work :

Employment Type :

Full-time

Responsibilities: Manage and update internal databases and tracking tools that are used by the wider Customer Success team Work with Production team to create our advertisers promotional placements to be published on Forbes Health properties Support Customer Success Manager in onboarding and exe...

Key Skills

Six Sigma
Lean
Management Experience
Process Improvement
Microsoft Outlook
Analysis Skills
Warehouse Management System
Operations Management
Kaizen
Leadership Experience
Supervising Experience
Retail Management

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About Company

Forbes Advisor

Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. We do this by providing consumers with the kno ... View more

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