Customer Success Manager

N Human Resources & Management Systems

Job Location:

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Success Manager (B2B SaaS)

Experience: 3 Years (Mandatory in B2B SaaS)

Role Overview:

We are looking for a Customer Success Manager to manage end-to-end customer lifecycle drive product adoption ensure retention and identify growth opportunities.

Key Responsibilities:

Onboard and manage B2B SaaS clients

Drive product usage and customer satisfaction

Conduct regular review meetings (QBRs/MBRs)

Handle renewals upsell & cross-sell opportunities

Reduce churn and improve retention

Coordinate with Sales Product & Support teams

Requirements

Requirements:

3 years of Customer Success experience in B2B SaaS

Strong stakeholder management skills

Good understanding of SaaS metrics (ARR churn retention)

Excellent communication skills

Required Skills:

Requirements: 3 years of Customer Success experience in B2B SaaS Strong stakeholder management skills Good understanding of SaaS metrics (ARR churn retention) Excellent communication skills

Customer Success Manager (B2B SaaS) Experience: 3 Years (Mandatory in B2B SaaS)Role Overview:We are looking for a Customer Success Manager to manage end-to-end customer lifecycle drive product adoption ensure retention and identify growth opportunities.Key Responsibilities:Onboard and manage B2B Sa...