Commercial Director Retail Excellence & Field Operations

MSPS a leading company in Integrated Marketing & Sales Services is seeking a senior Commercial Director to lead the Retail Excellence Business Unit drive commercial growth and ensure operational and client-service excellence across nationwide Field & Merchandising Operations.

This role is designed for experienced professionals with strong strategic commercial and technological capabilities who combine structured leadership with the mindset to further develop and scale a complex business unit.

Main responsibilities:

• Lead manage and further develop the Retail Excellence Business Unit ensuring commercial performance operational consistency and long-term client value.
• Identify and convert new business opportunities into strategic proposals commercial plans and sustainable revenue streams.
• Manage and expand a portfolio of major clients fostering long-term strategic partnerships.
• Oversee the nationwide execution of field operations programs (merchandising retail execution initiatives audits activations).
• Guide cross-functional teams (Account Directors Supervisors Field Managers) while promoting a culture of ownership accountability and excellence.
• Ensure process discipline and operational effectiveness through structured methodologies data-driven monitoring KPIs and SLAs.
• Utilize technology reporting systems and analytics tools to improve efficiency optimize performance and support decision-making.
• Participate in strategic planning organizational development and digital transformation initiatives.
• Manage financial performance: forecasting profitability cost control and commercial negotiations.

• 15 years of experience in Sales Trade Marketing Retail Execution or Field Services; FMCG or agency background is considered a strong asset.
• 8 years in leadership roles managing multi-level teams and complex operations.
• Strong commercial acumen with proven experience in negotiations and business development.
• Ability to operate effectively in evolving market conditions demonstrating adaptability and structured problem-solving.
• High level of technological literacy with the ability to leverage digital tools analytics and reporting systems.
• Excellent communication and presentation skills in Greek and English.
• Advanced analytical financial and organizational skills.

What we offer:

• A strategic leadership role with substantial impact on the growth and evolution of one of MSPSs most critical business units.
• A structured collaborative and people-first environment.
• Continuous learning and development programs in Greece and abroad.
• Exposure to major international brands and large-scale commercial operations.
• Competitive compensation package aligned with senior leadership responsibilities.
• Ready to make your impact
• Apply now and lead the next phase of Retail Excellence at MSPS.

Required Experience:

Director