Executive Housekeeper
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Job Location:
Broadbeach - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
A Career that Lets Your Passion Shine - This key leadership role oversees the strategic and operational direction of Housekeeping elevating the guest experience through flawless presentation high-performing teams and strong brand alignment. You will drive guest satisfaction sustainability operational excellence and team engagement all in line with Sofitels art de vivre.
- Lead end-to-end Housekeeping operations ensuring exceptional cleanliness and presentation across guest rooms public areas heart of house and back of house environments
- Drive measurable improvements in guest satisfaction scores online reputation metrics and LQA audit outcomes
- Lead daily operations including room allocations inspections VIP preparation turndown service and public area management with a strong on-floor presence
- Develop coach and retain a high-performing leadership team and workforce of both internal ambassadors and contractors
- Foster a culture of accountability pride and recognition to support retention and long-term team engagement
- Optimise labour budgets and productivity while protecting luxury standards
- Maintain asset care linen management and inventory control at premium level
- Ensure WHS hygiene and compliance standards are upheld without compromise
- Champion sustainability initiatives aligned with Accor commitments
- Collaborate cross-functionally to deliver seamless elevated guest journeys and efficent room turnaround
- Drive continuous improvement through innovation technology utilisation and process optimisation without compromising luxury standards
Qualifications :
What You Will Bring
- Proven experience as an Executive Housekeeper or senior Housekeeping leader within a luxury hotel environment
- Strong understanding of luxury brand standards guest expectations and LQA requirements
- Demonstrated success in driving guest satisfaction quality audits and operational excellence
- Exceptional leadership skills with a focus on team development retention and engagement
- Financial acumen with experience managing departmental budgets labour costs and productivity
- Strategic thinking with the ability to balance operational detail with long-term vision
- Hands-on visible leadership style with a passion for mentoring and developing high-performing teams
- Knowledge of sustainable housekeeping practices and commitment to environmentally responsible operations
- Excellent communication organisational and problem-solving skills
- Relevant qualifications or certifications in hospitality housekeeping management or leadership (desirable but not essential)
Additional Information :
Thrive in Our Sofitel Gold Coast Broadbeach Community
- Competitive salary package with comprehensive benefits
- Complimentary lunch daily dry cleaning and on-site secure parking in the heart of Broadbeach
- Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two plus a paid day off on your birthday
- Generous discounts on accommodation dining and lifestyle experiences across Accors global portfolio
- Tailored recognition and reward programs with both pop up and large scale employee events every month
- Ongoing leadership development mentoring and career growth opportunities
- Inclusive and supportive culture where your creativity and leadership shape the guest experience
Full Australian working rights are required for this role with the ability to work an average of 38 hours per week.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hotel Experience
- Hospitality Experience
- Basic Math
- Laundry
- Cleaning Experience
- Housekeeping Management
- Special Needs
- Hotel Management
- Sanitation
- Budgeting
- Leadership Experience
- Supervising Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
