Benefit Charges Manager Remote
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
As the Benefit Charges Manager you will lead and oversee the benefit charge process for a dedicated book of clients manage a team of benefit charge analysts and ensure strategic execution of the end-to-end process.
As the ideal candidate youll need to:
- Provide comprehensive leadership and strategic oversight to the benefit charge team ensuring performance goals service levels and quality standards are consistently met while also fostering internal team growth
- Oversee daily operations including benefit charge volumes processing timelines and quality metrics to maintain optimal efficiency
- Lead coaching sessions to foster development accountability and continuous improvement while conducting regular 1:1s in addition to mid-year and annual reviews
- Ensure all processes comply with internal audit standards and regulatory requirements while overseeing daily operations to maintain optimal efficiency
- Represent the team in client meetings and calls particularly for high-impact accounts or escalated issues
- Collaborate with internal teams and clients to improve processes and outcomes while delivering feedback to senior leadership on team performance client trends and operational challenges to support strategic planning
- Act as the primary escalation point for complex benefit charge scenarios and internal team concerns offering guidance and resolution particularly for high impact accounts or escalated issues
- Bring creative and strategic solutions to complex problems and act as a change agent to evolve processes and team effectiveness
- Proactively coordinate with the mailroom and data processing teams to communicate expectations and adjust workload priorities
- You will report to Experians Senior Director Unemployment Cost Management
Qualifications :
- Bachelors degree or equivalent combination of education and relevant work experience
- 5 years of experience in unemployment insurance benefit charge management unemployment cost management or a related Employer Services function
- 2 years of people leadership experience including coaching performance management and conducting regular 1:1s and performance reviews
- Working knowledge of unemployment benefit charge processes including charge determinations protests appeals and regulatory requirements
- Experience managing high-volume deadline-driven operational workflows with accountability to service levels quality standards and performance metrics
- Able to ensure compliance with internal audit standards documented procedures and applicable state and federal regulations
- Experience handling escalations and complex cases including serving as a point of contact for high-impact employer accounts
- Able to represent the team in client meetings and collaborate with internal partners
- Experience managing teams within an Employer Services or Unemployment Cost Management environment
- Client-facing experience supporting complex employer accounts
- Experience leading process improvements or operational change programs
- Experience analyzing trends and operational data to inform decisions and provide insights to senior leadership
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Flexible work environment ability to work fully remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
