Decedent Affairs Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship development and leadership programs
- And more
Description
JOB DESCRIPTION:
- The Office of Decedent Affairs at Emory University Hospital serves as a liaison between the patients family Emory Healthcare departments and external agencies after a patient passes away.
- The Decedent Affairs Manager is responsible for supporting the decedent affairs coordinator role and for managing and leading the activities of the Office of Decedent Affairs at Emory University Hospital.
- Supervises and coordinates activities of Decent Affairs Office personnel.
- Participates in the hiring process and is responsible for development evaluation and ongoing management of assigned direct reports.
- Embodies our Care Transformation Model to maintain an environment of trust fairness consistency and confidentiality with team members and with internal and external customers.
- Shares knowledge with others within work group/department.
- Represents needs and interests of direct reports to all levels of the leadership structure.
- Communicates proactively.
- Communicates effectively orally and in writing.
- Promotes a safe therapeutic customer-friendly environment.
- Responds promptly to patient family and staff concerns seeking to bring issues to resolution.
- Provides feedback to patient care team regarding issues.
- Completes audits of department /organizational quality plan.
- Supports development of departmental protocols/procedures.
- Builds maintains and supports a culture that fosters effective working relationships within a safe working environment.
- Utilizes and models behaviors to manage conflict within scope of responsibility.
- Identify service recovery strategies that preserve individual dignity.
- Knows and is articulate about area performance against service standards.
- Hold others accountable for behaviors that drive service improvement and excellence.
- Monitors service behaviors of cohort coaching for consistency amongst all staff.
- Responds to and manages customer service issues that arise in day to day work.
- Proactively intervenes to address and/or prevent customer service issues.
- Brings to leadership identification of policy issues that impact customer service.
- Assists to complete investigation of STARS reports or other customer service issues at the direction of the unit director.
- Understands established department budget and adjusts resource utilization to minimize variances.
- Works within a Shared Governance framework to identify and address issues solve problems and evaluate outcomes.
- Participates on departmental and/or interdepartmental committees to address unit and system problems/issues.
- Implements service quality and productivity improvements.
MINIMUM QUALIFICATIONS:
- Bachelors degree strongly preferred; years of experience in decedent affairs work is considered in lieu of Bachelors degree.
- Previous Decedent Care or Funeral Home experience is strongly preferred.
- 1-2 years of supervisory/management experience preferred.
- Excellent communication and problem solving skills are required.
- Program development and process improvement skills are preferred.
- Proficiency in Windows-based PC skills and Microsoft Office is required.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
Manager
Key Skills
- Proofreading
- Adobe Acrobat
- FDA Regulations
- Manufacturing & Controls
- Biotechnology
- Clinical Trials
- Research & Development
- GLP
- cGMP
- Product Development
- Chemistry
- Writing Skills
About Company
"Have a Coke and a smile" means more to Emory University than it does to the rest of the world. The school, which has some 13,300 students and about 12,500 staff and faculty members, has a very low student-teacher ratio of about 7:1. It changed from Emory College to Emory University i ... View more
