UKI Technology Consulting Functional Senior Manager (Salesforce Services)

Your key responsibilities

Withinthe teamyoullwork as part of a multi-disciplinary and high-performing team of problem solvers with extensive experience helping organisations solve their complex business issues from strategy to execution in one or more of the following areas:

Market / Client Centricity

Your role will be to focus on EYs clients across various sectors Financial Services Corporates Public Sector (Infrastructure Government and Health) to drive opportunitiesrelationshipsand profitable revenue from Salesforce-led digital transformation service proposition. You will work to develop your own network and relationships at the client understand their issues and from that develop robust functional capability maps business domain alignment to Salesforce platform and solution delivery plans supported by sound commercial and resource models to deliver ahigh qualityservice and profitable revenue. You will work closely with other functional SMEs Sector SMEs programme leads workstream leads client stakeholders and your network at Salesforce itselfand:

• Identifyand gather information on new client and sector issues through meetings and share this effectively within Salesforce and Tech Consulting.

• Facilitate expansion of points of contact between EYSalesforceand the client. Createmaintainand drive the execution of the relationship map and plan to develop many to many contacts.

• Personally lead development of those relationships where EY has no existing relationship introducing and supporting connections for specialists to then win work

• Develop peer relationships with client project / programme managers product owners business changeleadsand other senior stakeholders and together with the Salesforce buildexecutive levelconnections.

• Help lead the scopingshapingand sizing of EYs bids and proposals winning and delivering of customer and digital transformation engagements.

Functional Analysis & Design

• Provide functionalexpertiseand leadership in one or more business domains Effectiveness Marketing Automation Service Excellence etc leveragingthe Salesforce platform and its ecosystem.

• Provide functionalexpertisein one or more target sectorse.g. Life Sciences/Pharma Insurance Technology Telecoms.

• Lead business analysis of clients current and to-be processes to define system/technology requirementsusing best practice and focus on maximising use of OOTB components

• Drive functional/application designs and ensure technology solutionsrepresentcurrent and future business requirements

• Support/lead the workstream to capture user requirements conduct user reviews and run stakeholderalignmentmeetings.

People Leadership

• Support the growth ofknowledgewithin the team sharingexpertiseand Salesforce-specific skills.

• Focus on own developmentin terms of developing Salesforce skills and gaining certifications as well as consulting soft skills.

Skills and attributes for success

To qualify for the role youmusthave:

• Minimum 10- 15 years consulting experience leveraging the Salesforce platform its ecosystem and other emerging technologies

• Two Salesforce certifications

• Ability to articulate the value of Salesforce as a platformin business to a non-technical audience in a clear and compelling fashion

• Experience indesigning and deliveringsolutions intheSalesforceecosystem including but not limited to core Salesforce Clouds (Sales Service Experience Marketing) and leading ISV solutions

• Excellent oral and written communications skills; must be articulate and persuasive

• Demonstrate a commitment to quality and attention to detail

• Strong business analysis problemsolvingand analytical skills

• Capable of prioritizing and multi-tasking in a dynamic environment

Ideally you will also have:

• Strong presentation skills using Microsoft PowerPoint

• Project management experience

• Industry specific knowledge (Pharma Life Sciences Financial Services)

• Regulator experience (solution assurance)

• Veeva CRM experience

• Experience with one or more Salesforce Industry Clouds

• Ability tofacilitaterequirements gathering workshops with clients toidentifypain points and translate functional requirements to technical solutions

• Good understanding of Systems Development Life Cycle and Agile waterfall methodologies

• Ability to drive change and effectively manage projects and stakeholders

• Strong organizational leadership and influencing skills