Operations Manager
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Job Location:
Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations Manager - Luxury Hotel & Resort
A fantastic opportunity has arisen for a passionate and experienced Operations Manager to join a leading luxury hotel and resort overseeing all operational departments and delivering exceptional guest experiences.
We are seeking a highly professional engaging leader who thrives in a guest-focused environment and brings strong operational expertise combined with genuine care for both guests and team members. This individual will lead with presence energy and a hands-on approach ensuring seamless service delivery across the property.
The Role
The Operations Manager will oversee the day-to-day running of all hotel departments ensuring operational excellence and exceptional guest satisfaction at all times.
Key Responsibilities:
Lead daily operations across Front Office Housekeeping Maintenance Conference & Events Food & Beverage and Guest Services.
Drive consistently high standards of service and respond professionally to guest feedback and service recovery situations.
Lead mentor and support departmental managers and their teams to ensure alignment and performance.
Monitor labour costs departmental expenses and overall operational profitability.
Support budget management forecasting and cost control initiatives.
Develop and implement operational procedures and service standards.
Ensure compliance with health & safety licensing and employment legislation.
Conduct regular operational walk-throughs to ensure presentation and maintenance standards are upheld.
Support recruitment onboarding and performance development of team members.
Review occupancy trends guest feedback and performance reports to drive continuous improvement.
Candidate Profile
The ideal candidate will demonstrate:
Proven experience in hotel operations management or a senior leadership role within a luxury hospitality environment.
Strong understanding of multi-department hotel operations.
Excellent leadership communication and interpersonal skills.
A hands-on solutions-focused management style.
Strong commercial awareness including budgeting forecasting and cost control.
Experience working with property management systems (PMS) and hotel software.
Strong understanding of compliance health & safety and employment legislation.
Ability to lead and motivate diverse teams within a fast-paced environment.
Flexibility to work varied shifts including weekends and peak trading periods.
A polished and professional presentation aligned to a luxury environment.
Fluency in spoken and written English.
A minimum of 2 years experience within a luxury 4 or 5-star property in a similar capacity.
Whats On Offer
Excellent career progression and professional development opportunities.
Structured internal training programmes.
Performance and upselling incentive schemes.
Complimentary health club membership.
Discounted spa and retail treatments.
Discounted accommodation rates for family and friends across the group.
Food & Beverage discounts within associated properties.
Pension contribution.
Health insurance contribution.
Management benefits package including uniform/suit allowance.
Employee referral programme.
Required Skills:
Communication hospitality hotel operations leadership
Required Education:
Travel and Tourism Hospitality Degree
Company Industry
IT Services and IT Consulting
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
