Client Services Manager

Dublin - Ireland

Monthly Salary: Not Disclosed

Experience Required: 2years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title: Client Services Manager

Employment Type: Full-Time

The Client Services Manager will support the delivery of care through efficient rostering relationship management ensuring client service standards and workflow efficiency are met. This role is vital in ensuring smooth day-to-day operations maintaining excellent communication with clients and staff and supporting the wider team in achieving service delivery goals. The position will also take the lead in cross-functional areas including systems training and policyto strengthen internal processes and drive continuous improvement.

This is an ideal role for someone who thrives in a fast-paced environment and is eager to grow within a values-driven home healthcare organisation.

Key Responsibilities

Operations Scheduling & Client Services

Manage monthly and daily rosters to ensure safe reliable care delivery maintaining agreed KPIs fill rates and service continuity
Proactively manage call-outs staff availability changes and roster optimisation targets
Act as a key liaison with clients families clinicians HSE contacts and internal stakeholders
Ensure accurate compliant rostering and coding within AlayaCare maintaining 96% efficiency and 99% accuracy
Support the integration of new nurse hires including international staff into live rosters
Complete regular quality and compliance audits aligned with internal standards and regulatory requirements

Recruitment & Onboarding Support

Support the Recruitment Manager by following up with candidates and managing compliance documentation
Maintain accurate records within Zoho Recruit and support end-to-end onboarding coordination
Assist with scheduling inductions and ensuring clinical readiness for service delivery

Administrative & Cross-Functional Support

Take ownership of assigned projects from planning and execution to deliveryensuring alignment with company goals and timelines
Participate in office meetings and ensure timely follow-up on assigned action items.
Work closely with cross-functional teams to ensure strong communication and operational alignment

Business Growth & Service Expansion

Follow up on new client enquiries and support service onboarding and expansion planning
Contribute to capacity planning resource allocation and regional reviews
Share insights on market trends and recommend improvements to scheduling and service delivery
Participate in strategic discussions and support innovation across operations

Leadership Projects & Development

Provide day-to-day guidance and support to operations team members
Deliver training and mentorship to new starters
Lead and support process improvement initiatives across operations systems and HR (as agreed with Line Manager)
Engage in ongoing professional development aligned with organisational and personal growth goals

Requirements

Diploma in Business Health Care Management or related field (preferred).

Minimum of 2 years prior experience in rostering/schedule coordination in a home care or hospital setting

Proficient in Microsoft Office Suite (particularly Word and excel)

Proficient in using CRM or scheduling platforms (e.g. Onetouch AlayaCare)

Fluent in English (written and spoken)

Benefits

Comprehensive salary package
Hybrid working model after training is complete
23 days annual leave
Sick scheme
Pension scheme and employer match
Financial support in learning and development
Paid maternity leave (as applicable*)

Required Skills:

Diploma in Business Health Care Management or related field (preferred). Minimum of 2 years prior experience in rostering/schedule coordination in a home care or hospital setting Proficient in Microsoft Office Suite (particularly Word and excel) Proficient in using CRM or scheduling platforms (e.g. Onetouch AlayaCare) Fluent in English (written and spoken)

Required Education:

Diploma in Business Health Care Management or related field (preferred).Minimum of 2 years prior experience in rostering/schedule coordination in a home care or hospital settingProficient in Microsoft Office Suite (particularly Word and excel)Proficient in using CRM or scheduling platforms (e.g. Onetouch AlayaCare) Fluent in English (written and spoken)

Position Title: Client Services Manager Employment Type: Full-Time The Client Services Manager will support the delivery of care through efficient rostering relationship management ensuring client service standards and workflow efficiency are met. This role is vital in ensuring smoot...