Service Advisor
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Job Location:
Anchorage, AK - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
As a family owned company we value the things that make a family successful: commitment compassion hard work a unified vision and a desire for each other to succeed. RWC Group is committed to the long-term development of our family members. Our compensation package is heavily salary-weightedbut it offers a monthly bonus to allow for unlimited potential! We create our Service Advisor positions sothe job can be done in roughly 40 hours per week. We DO NOT want you away from your home family or Alaskan pastimes working 60 hours per week! No matter your level when you join us we want you to improve.
What We Offer
- Medical Dental & Vision Insurance
- 401K Plan
- Paid time off
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Communicate daily with customers on vehicle repair statusvia email phone text and/or dealers management system
- Provide written estimates to customers repair requests
- Properly followCompanys cashiering instructions and ensure written work authorization for every repair order job
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Work with Foreman to distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Strong computer stills including proficiency inMicrosoft Outlook
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other t...
