Field Service Technician
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Job Location:
Milton Keynes - UK
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.
Location: Scotland this role covers the West Area/Central Belt: Irvine Kilmarnock Paisley Livingston Motherwell Clydebank...
Installs debugs and provides technical maintenance for product and component hardware and software mainly on customer premises. Provides scheduled inspection cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities
- Installs debugs and provides technical maintenance for ATMs retail and other equipment within an assigned customer and / or product area.
- Performs all incident handling preventive maintenance. Incident Handling: Utilizes diagnostic tools to perform troubleshooting of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Proactively informs customers about status progress and outcomes.
- Continuous Process Improvement: Observes technical or process problems informing manager / other relevant personnel and offering improvement recommendations.
- Actively uses corporate tools and processes for knowledge sharing and information gathering.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Experience or equivalent combination of education and experience in Field Service is desirable
- Good written and verbal communication skills.
- Drivers license and driving record that satisfies DNs fleet requirements.
#LI-PT1 #LI-Remote
Required Experience:
IC
Key Skills
- Athletics
- English
- Fund Management
- ABAP
- Banking & Finance
- Actuary
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
