Human Resources Manager (Hospitality)

Lilongwe - Malawi

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Lilongwe Malawi

Employment Type: Full-time

Reports to: Managing Director / General Manager

Role Purpose

The Human Resources Manager will play a critical turnaround role in stabilizing professionalizing and transforming the workforce of a growing but struggling hospitality business. The position requires a firm hands-on leader who can reinforce HR policies drive behavioral and mindset change and rebuild a culture of accountability service excellence discipline and performance.

Key Responsibilities

Lead change management and culture transformation initiatives.

Reinforce and strictly enforce HR policies and compliance with Malawi labour laws.

Implement performance management systems and ensure accountability.

Manage employee relations discipline and conflict resolution.

Oversee recruitment onboarding and workforce planning.

Design and deliver training focused on professionalism and service excellence.

Oversee HR administration attendance and payroll inputs.

Qualifications andExperience

Bachelors degree in Human Resources Business Administration or related field.

58 years of HR experience preferably in hospitality or service industries.

Proven experience in change management or turnaround environments.

Strong knowledge of Malawi labour laws.

Key Competencies

Strong change leadership and influence skills.

Firm fair and decisive leadership style.

Excellent communication and conflict resolution skills.

High resilience and ability to work under pressure.

What Success Looks Like (First 12 Months)

Improved discipline attendance and accountability.

Consistent enforcement of HR policies.

Improved service culture and customer feedback.

Managers equipped to manage people effectively.

Location: Lilongwe MalawiEmployment Type: Full-timeReports to: Managing Director / General ManagerRole PurposeThe Human Resources Manager will play a critical turnaround role in stabilizing professionalizing and transforming the workforce of a growing but struggling hospitality business. The positio...