Office Manager

Department:

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry enabling real estate owners and operators to bring their visions of communities where people live work shop and play to life. We are committed to creating meaningful social environmental and economic change in our communities.

Department Overview

The Office Services department is dedicated to supporting all employees while efficiently managing over 45 offices. This achievement is made possible with the valuable assistance of our dedicated Office Services Staff and Office Leads. The scope of Office Services encompasses lease management construction operations & maintenance security access document retention and daily systems maintenance. This ensures that our offices function at their best and provide a collaborative environment to promote a positive employee experience in the workplace.

The Impact You Will Have

The Office Manager role supports the Offices Services department with a deep commitment to customer service. This role serves as the corporate liaison between headquarters and the Overland Park office representing the company and office employees to ensure the alignment of corporate practices and policies are followed.

Primary Responsibilities

Office Management:

• Answer phones takes messages and fields/answers all routine and non-routine questions.

• Responsible for the Operation and Maintenance of Walker & Dunlops Overland Park Office Suite.

• Maintain daily relationships with Property Management as it relates to all building issues emergencies and repairs supply problems and overtime HVAC when needed.

• Serve as office point of contact for all communications related to office maintenance operations and emergencies. Build strong relationships with all internal clients and external vendors.

• Maintain Disaster Emergency Preparedness Plans for the Overland Park office including serving as point person during an emergency (responsible for communication email blast and last person out during a disaster).

• Conduct New Hire Orientations for new employees by providing them a tour of the building. Obtain their building security access card and assign a Kastle suite access card. Discuss office etiquette protocols and parking.

• Request parking passes for new employees by working in collaboration with Property Management and Office Services Team. Manage visitor parking passes.

• Attend monthly Office Lead zoom calls or any other Office Services related calls.

• Operate necessary functions of Office Services ProLease Database.

• Utilize Asana Project Management Software to manage responsibilities of the job.

• Work in conjunction with the Sr. Regional Office Manager in managing special projects.

Information Technology Human Resources & Marketing Support:

• Serve as back-up to the Office Services Human Resources and Marketing teams completing special tasks as needed.

• Ensure all offices and workstations are always fully equipped with the proper I&T equipment.

• Work in collaboration with the Human Resources department with onboarding new employees and confirming I-9 verification.

Manage Kitchen Areas:

• Maintain cleanliness and organization of kitchen including weekly refrigerator clean-ups.

• Take inventory of kitchen supplies and place orders to restock items on a weekly basis.

• Load and unload dishwashers as needed.

Manage Copy and Printer Areas:

• Stock all copy rooms and printer areas with paper copier toners and recycle empty toner cartridges as needed.

• Serve as the first line of service for all copiers and printers: clearing jams trouble shooting any minor problems with the copiers changing toner cartridges and outsourcing service calls when major repairs are needed. Ensure any abandoned papers in the copy and printer areas are shredded after 24-hours.

Manage Mail Services:

• Process in-coming and out-going Mail (USPS FedEx UPS etc.) Maintain mailing supplies.

• Pick up incoming mail from the mailroom sort and deliver it to the proper person.

• Distribute Periodicals including the Wall Street Journal each morning.

Manage Conference Room Space:

• Ensure conference room is clean stocked chairs pushed in and reset daily.

• Update the W&D Guest WIFI password and place in conference/copy rooms.

• Ensure conference room Audio Visual equipment is operational.

• Reserve Conference Room space on behalf of staff members via outlook calendar.

• Manage catering services as needed by supported departments and help with clean up once meetings have adjourned.

Administrative Responsibilities:

• Serves as primary point of contact for the department on routine items. Regularly interfaces with other colleagues departments external customers and outside agencies in a highly professional manner to manage day-to-day operations and potential issues.

• Coordinates multiple calendars and travel ensuring Outlook is updated appropriately.

• Schedules and organizes complex business activities such as meetings conferences and departmental events (including coordinating calendars scheduling conference space setting up Outlook invite and reminders and booking webcast appointments).

• Maintains superior organization of highly confidential business personal paperwork and personnel records.

• Other duties as assigned by Office Services.

• Attendance is generally required from 8:30 am to 5:30 pm local time Monday through Friday.

Education and Experience

• High school diploma or equivalent (GED) required Bachelors degree strongly preferred.

• 2 years of relative experience.

Knowledge Skills and Abilities

• Ability to work as a part of a team while providing a strong individual contribution.

• Excellent attention to detail judgment flexibility and dependability.

• Excellent communication skills written and oral with all levels of the organization outside vendors and clients.

• Strong time management and organizational skills.

• Detail-oriented with an exceptional focus on accuracy.

• Proficient with MS Office including Word and Excel.

• Ability to work a flexible schedule; absences emergencies or special tasks will occasionally require working outside of a normal schedule during weekdays or on weekends.

• Must be a self-starter with the ability to independently assess what needs to be done and do it.

• Ability to lift 30 pounds or more.

• Ability to show ownership of your work take on challenges and acknowledge growth opportunities and demonstrate patience when learning new processes.

• Courtesy respect and thoughtfulness in teaming with colleagues and other stakeholders.

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#LI-Onsite

What We Offer

• The opportunity to join one of Fortune Magazines Great Places to Work winners from 2015-2023

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) match
  -Pre-tax transit and commuting benefits
  - A robust health and wellness program earn cash rewards and gain access to resources that
  promote health engagement and balance
  -Paid maternity and parental leave as well as other family paid leave programs
  -Company-paid life short and long-term disability insurance
  -Health Savings Account and Healthcare and Dependent Care Flexible Spending

• Career development opportunities

• Empowerment and encouragement to give back volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination including harassment based on any characteristic protected by applicable law such as race color national origin religion gender identity sexual orientation sex age disability veteran or military status and genetic information or any other characteristic protected by applicable law. We strive to be a safe place to ask questions build professional relationships and develop careers.

SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non email address. Please call us at 301.215.5500 if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks including any questions related to infractions arrests or conviction records will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records in accordance with federal state and local laws.