Patient Access Representative | Southridge Clinic Family Medicine

Bismarck, ND - USA

Monthly Salary: $ 16 - 23

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

Starting Rate: $16.25 - $23.00

Union Position:

Department Details

This position is front desk registration and scheduling focused assisting with Family Medicine Walk-In and Gastroenterology departments at Southridge Clinic. The schedule is 40 hours per week Monday through Friday with no weekends no holidays.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

- Greet patients & verifies demographics

- Creating scanning & routing documents or electronic forms

- Inform patients what the document is & capture signatures on necessary paperwork

- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

- Collects co-payments pre-payments and payments on account balances

- May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

- Work with nursing team & providers to coordinate & schedule appointments to meet patients needs coordinate provider schedule

- Obtain and coordinate referrals & conduct pre-authorization

- Arrange interpreter services

- Check patients in/out

- Operate multi-line phone

- May resolve work queue issues manage recall and waitlists & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

- Preparation & coordination of charts

- Organize supporting provider documents

- Initiation & collaboration of patient financial assistance

- Track patient visits & health information management on patient accounts

- Compile distribute administer and score assessments

- Coordination of Telemed appointments

- Reminder calls for appointments

- Hospital admission

- Office duties such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to

Required Experience:

Unclear Seniority