Studio & Client Operations Manager (Senior Brand & Marketing Specialist)

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Kia ora!

Were looking for a Studio & Client Operations Manager to join our Brand team overseeing our in-house studio: Blackbird in Auckland. This is a pivotal role at the heart of our internal design creative and content studio combining operational excellence with strong stakeholder partnership. Youll ensure our creative engine runs smoothly while also building trusted relationships across the business to anticipate demand manage expectations and elevate how we deliver. This is not a desk-bound traffic role. Its a visible relationship-driven position that sits at the intersection of creative delivery stakeholder management and commercial performance.

About the Role

Reporting to the Chapter Lead Content Marketing youll lead the operational and relationship management layer of Blackbird.

You will:

Own studio capacity and workflow governance
Partner with senior stakeholders across the airline from Brand & Marketing to Cabin Crew & Pilots
Proactively manage incoming demand and shape briefs early
Act as a commercial lens over studio output
Ensure our creative teams are set up to deliver their best work

Youll be as comfortable in a stakeholder meeting as you are inside a project management board.

Key Responsibilities

Stakeholder & Relationship Leadership

Build trusted partnerships across the business
Step out from behind the desk to proactively engage with stakeholders
Shape briefs early to ensure clarity feasibility and impact
Manage expectations and navigate trade-offs confidently

Studio Operations & Workflow

Own resourcing prioritisation and capacity planning
Oversee workflow systems () and reporting
Identify bottlenecks and improve processes
Ensure clean handovers and documentation standards

Commercial & Strategic Oversight

Monitor studio utilisation and budget efficiency
Ensure the right work is prioritised in line with business strategy
Provide clarity on risk scope and timing
Balance BAU and enterprise-level projects

Creative & Production Understanding

Maintain working knowledge of production timelines and creative workflows
Support quality control and brand alignment
Guide the team through complex or high-visibility workstreams

About You

You likely bring experience from:

Agency client service / account management
Creative operations leadership
Studio management in a fast-paced environment

You are:

Commercially minded and strategically aware
Calm under pressure
Confident influencing senior stakeholders
Strong in systems and process governance
Comfortable making decisions and setting boundaries
Energised by connecting people and solving problems
Expert user of
Experience of how to navigate ADO would be a distinct advantage

You understand that great creative output depends on strong operational leadership and strong relationships.

Why This Role Matters

This role provides critical wraparound support for our design team creative specialists and the wider Brand team. You will help futureproof how we operate ensuring our in-house capability continues to scale sustainably while strengthening how we partner across the business.

If you want to shape how one of New Zealands most iconic brands delivers creative excellence wed love to hear from you.

Applications close 02/03/2026.

Additional Information :

At Air New Zealand we are proudly committed to diversity equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset because while everything else we do in our operation can be replicated by our competitors it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua kia tina.

Seek to bring distant horizons closer. Once near seize them and make them your reality.

Remote Work :

Employment Type :

Full-time

Kia ora! Were looking for a Studio & Client Operations Manager to join our Brand team overseeing our in-house studio: Blackbird in Auckland. This is a pivotal role at the heart of our internal design creative and content studio combining operational excellence with strong stakeholder partnership. Y...