Pharmacy Technician Specialist – Specialty Pharmacy Fulfillment Operations, Full-Time Days (rotating day shifts)

The Pharmacy Technician Specialist reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Under the direction of a registered pharmacist performs all technical duties associated with the daily operation of the dispensing areas; performs prescription-related unit dose-related and sterile product-related functions; performs manufacturing procedures that have been documented in the Department records.

Responsibilities:

• Follows process of receiving verifying and stocking drugs controlled substances and supplies
• Prints daily ABC invoices and pulls out any dropship or alternate D/C received; separates any controlled substance and have 222 printed to receive in CSM
• Generates reports for cycle counting the stockroom and refrigerators printing expiration report
• Oversees expiring medication process
• Collaborates with Procurement/Supply Chain to maintain appropriate inventory par levels/drug inventories; communicates inventory problems to leadership/Procurement
• Rectifies issues with receipt of orders back orders shipping errors and incorrect pricing
• Takes appropriate and timely action on drug recalls; communicates key information to leadership
• Coordinates and effectively communicates with management co-workers customers and other healthcare professionals regarding changes to workflows updates backorder and new drug information when/where appropriate
• Maintains purchasing records including invoices purchase orders catalogs and historical records
• Generates pick lists and labels as required
• Forecast daily weekly medication doses and supplies needed and communicates with Inventory Technician
• Communicates with Inventory Technician any out-of-stock medications
• Identify research and resolve issues and consumer complaints
• Possess working knowledge of participating third-party payors and their requirements
• Establish and maintain open communication with pharmacy operations analysts regarding third-party billing issues and centralized procurement team regarding ordering and inventory matters
• Assists with prescription audits as needed
• Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carriers for all commercial federal and state insurance plans
• Verify and accurately update patient demographic information in appropriate system(s)
• Document patients insurance information in appropriate system(s)
• Refer and document any clinical questions regarding prescriptions drug information or health conditions requiring follow-up to a pharmacist
• Coordinate prescription orders accurately and appropriately including but not limited to ready at date time and shipping/delivery method
• Perform point-of-sale functions
• Understand and adhere to drug specific Risk Evaluation and Mitigation Strategies (REMS) requirement and identify what is needed for REMS fulfillment. Complete any REMS forms and authorizations required from the pharmacy. Print drug-specific medication guides to be dispensed with prescription when needed
• Complete prescription return-to-stock reports in a timely manner to meet compliance requirements
• Access input and retrieve information on pharmacy computer system to create labels for prescriptions
• Possess thorough understanding of the processes and procedures for shipping patients medications and can independently resolve any complications
• Spend 5% of time on quality management of the program
• Performs the duties and responsibilities of a Pharmacy Technician at advanced level.
• Leads performance improvement initiatives
• Liaison between pharmacy and other departments
• Assists with/coordinates pharmacy technician schedule services prioritizing assignments and workflow and promoting situational decision making/problem solving
• Fosters a team environment by providing education and training
• Maintains documentation of completion for media fill and fingertip testing
• Participates in site meetings (i.e. Drug Shortage huddles staff meetings)
• Responsible for controlled substance receiving reconciliation discrepancy tracking and investigations
• Performs minor repairs of ADS machines
• Participates in projects as assigned by manager
• Handles recalls crash carts monitoring and kitcheck ordering
• Troubleshooting
• Restocks
• Performs Tech-Check-Tech (i.e. automated dispensing cabinet (ADC) runs/controlled substance in ADC; barcode scanned pills pre-mixed IV bags)
• Other duties as assigned

Qualifications :

Required:

• Active Illinois Pharmacy Technician License (IDFPR)
• Pharmacy Technician licenses issued after 12/31/07 must have either CERTIFIED or STUDENT designation by their second license renew in accordance with Section 9 of the Illinois Pharmacy Practice Act
• Licensed Technicians prior to 1/1/2008 certification requirement must meet department skill level
• High School diploma or GED equivalent
• 1-2 years technician experience
• Previous experience as a Pharmacy Technician in a hospital or outpatient setting
• Excellent critical thinking skills decisive judgement and the ability to work with minimal supervision
• Specialty Pharmacy: Certified Pharmacy Technician through PTCB or ExCPT through NHA

Preferred:

• Minimum 5 years technician experience

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Remote Work :

No

Employment Type :

Full-time