Incident Management Specialist

Incident Management Specialist
Division Digital
Bangalore

Hybrid


As an Incident Management Specialist you play a vital role in keeping our digital services running smoothly for customers around the world. Youll lead the rapid restoration of services during incidents helping minimise business impact and ensuring our customers remain supported throughout their onboarding and service journey.

In this role youll use your problemsolving skills and technical curiosity to dive into issues coordinate responses and work closely with a diverse range of teams and partners. Your work directly strengthens our service continuity helps us meet key SLAs and elevates the customer experience.

Youll also collaborate with our wider digital communitycontributing to innovation that reflects the needs and aspirations of our global teams and endcustomers. This is a role where your voice ideas and leadership truly make a difference.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir the growing world depends on us. It depends on us constantly reinventing quickly adapting and continually finding better faster more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. Its a big challenge but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges explore new areas learn progress and excel. Best of all there is no set path that our people must take. Instead everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming inclusive place where each individuals contribution is recognized and all employees are encouraged to innovate collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest transparent and authentic in everything we do.


Key Responsibilities:

• Restore failed services as quickly as possible while maintaining accurate incident records throughout the entire lifecycle.

• Meet SLA/OLA targets reduce repeat incidents through rootcause analysis and ensure timely communication with stakeholders.

• Record classify prioritise and manage incidents and service requests in the Case Management System owning them through to closure.

• Perform firstline investigation and troubleshooting across systems including SH/DS Databricks Pipelines Erbessd databases PI AF/DA/Relay MQTT communication and OpenVPN escalating to internal teams or vendors when required.

• Maintain highquality documentation dashboards and knowledge articles while ensuring compliance with SLAs and proactively escalating risks.

• Collaborate with internal and external support teams and uphold zeroharm behaviours to contribute to a worldclass safety culture.

Job Knowledge/Education and Qualifications:

• Bachelors degree in IT Computer Science or a related field or equivalent practical experience.

• Relevant certifications such as ITIL Foundation (preferred) and technical certifications in networking or systems (e.g. Cisco Microsoft Databricks).

• More than three years experience in incident management or technical support with handson troubleshooting across systems databases and communication protocols.

• Familiarity with industrial data platforms (PI XMPro) and VPN technologies along with strong knowledge of incident and problem management processes.

• Proficiency with MQTT OpenVPN database diagnostics monitoring tools and ticketing systems including exposure to operational analytical and methodological services.

• Strong verbal and written communication skills with the ability to convey complex technical information effectively in English and an additional language.

Founded in 1871 Weir is a world leading engineering business with a purpose to make mining operations smarter more efficient and sustainable. Thanks to Weirs technology our customers can produce essential metals and minerals using less energy water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11000 uniquely talented people in over 60 counties inspiring each other to do the best work of our lives.


For additional information about what it is like to work at Weir please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation veteran status disability age or any other legally protected status.


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