Property Operations Executive

Job Description: Property Operations Executive

Location: On-site Kolkata

Working Hours: 9:00 AM 9:00 PM

Reporting To: General Manager

Role Overview

We are looking for a proactive and guest-focused Front Office / Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day-to-day operations of the property. The role involves guest handling system management enquiry coordination and ensuring a high standard of customer satisfaction.

Key Responsibilities

1. Guest Handling & Front Office Operations
   

• Welcome receive and assist incoming guests in a professional and courteous manner.
  

• Ensure smooth check-in and check-out processes.
  

• Act as the on-site SPOC (Single Point of Contact) for all guest-related needs.
  

• Maintain update and monitor the Property Management System (PMS) and CRM regularly.
  

• Ensure accurate guest details booking data and operational records are maintained at all times.
  

• Handle all local and in person incoming enquiries on priority.
  

• Coordinate with internal teams to convert enquiries into confirmed bookings.
  

• Respond promptly and professionally to guest queries.
  

• Ensure guests have access to all promised amenities and services.
  

• Proactively address guest concerns complaints and special requests.
  

• Maintain high service standards to enhance guest satisfaction and repeat bookings.
  

• Manage room inventory and monitor availability for new and ongoing bookings.
  

• Coordinate in-house requirements such as linen housekeeping supplies amenities and guest requests.
  

• Ensure readiness of rooms and common areas at all times.
  

• Coordinate with housekeeping maintenance and external vendors for smooth daily operations.
  

• Ensure compliance with property SOPs and service standards.
  

Required Skills & Qualifications

• Prior experience in hotel operations front office or hospitality management preferred.
  

• Working knowledge of PMS CRM and OTA platforms is an advantage.
  

• Strong communication interpersonal and problem-solving skills.
  

• Customer-centric mindset with attention to detail.
  

• Ability to manage long operational hours and multitask effectively.
  

What We Offer

• Hands-on operational exposure in hospitality management
  

• Opportunity to grow with the property and brand