HR & Operations Manager – Guwahati
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
MyTravaly is expanding its presence in Northeast India and is opening a new branch in Guwahati. We are looking for a hands-on HR & Operations Manager who will build the local team manage day-to-day operations and ensure smooth coordination between the Guwahati branch and the Head Office.
This role requires someone who can hire execute and lead not just plan.
Key Responsibilities
HR & People Management
Hire and onboard Key Account Managers business development manager and Support Executives
Manage attendance leave payroll coordination and employee records
Conduct onboarding training and performance reviews
Maintain discipline team morale and company culture
Ensure compliance with HR policies and SOPs
Operations Management
Oversee daily booking operations confirmations cancellations and refunds
Ensure timely hotel payouts in coordination with the finance team
Monitor SLAs resolve escalations and ensure customer & hotelier satisfaction
Ensure inventory accuracy and smooth PMS usage by the team
Process & Reporting
Implement operational and HR SOPs as defined by HQ
Prepare daily weekly and monthly MIS reports
Identify gaps suggest improvements and streamline workflows
Branch Coordination
Act as the single point of contact for the Guwahati branch
Coordinate with central teams (Tech Finance Product Support)
Ensure smooth day-to-day branch operations with minimal dependency
Requirements
46 years of experience in HR Operations / Service Operations / Travel or Hospitality Ops
Strong people management and execution skills
Experience in startups OTAs hospitality or service-based companies preferred
Comfortable handling pressure multitasking and on-ground execution
Local knowledge of Guwahati / Northeast India is a plus
Benefits
Required Skills:
Recruitment talent sourcing
Required Education:
Higher secondary/Graduation / Post Graduation
Company Industry
Advertising Services / Events Services / Public Relations and Communications Services
Key Skills
- Advertising Management
- Arabic Speaking
- Hr Executive Recruitment
- Logistics & Administration
- Drafting
- Investment Management
