Director of ISP Development and Quality
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Director of ISP Development and Quality
Compensation: $95000$100000 annually
Employment Type: Full-Time Exempt (100% On-Site)
Reports To: Chief Operations Officer
What We Offer
One of the top 401(k) plans in the industry including a 5% employer contribution plus a 6% match (11% total)
Comprehensive medical and dental benefits
Who We Are
The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For more than 70 years we have been committed to building a more inclusive community by empowering individuals to live fulfilling and independent lives.
At The Arc Mercer we dont just talk about changewe build it. Our mission-driven team thrives on innovation inclusivity and meaningful impact.
Position Summary
The Director of ISP Development and Quality provides agency-wide leadership over goal development documentation tracking and evaluation within the Individualized Service Plan (ISP) framework. This role ensures that assessments are translated into meaningful measurable person-centered goals and that Therap is used consistently and with integrity to monitor progress and outcomes. By establishing standards and systems (not managing daily
operations) this position strengthens service quality accountability and regulatory readiness across all programs.
Core Areas of Focus
1. Meaningful Goal Development (Within ISPs)
- Lead agency-wide standards for assessment-driven person-centered goal development
- within the ISP framework
- Translate assessments and interdisciplinary input into clear measurable functional goals
- Chair and steward the Goal Development Committee ensuring high-quality consistent goal practices across programs
- Define expectations for goal measurability relevance and alignment to assessed needs
- Guide goal revisions when progress data indicates limited effectiveness
2. Consistent Therap Entry & System Integrity
- Serve as the agencys lead for Therap integration and use related to goal documentation and tracking
- Establish and maintain standards for:
- Goal structure and naming conventions
- Documentation workflows tied to goals
- Data accuracy consistency and completeness
- Ensure uniform use of Therap for goal entry tracking and outcome documentation across all programs
- Provide oversight and guidance to maintain system integrity (without direct operational management)
3. Outcome Management & Reporting
- Oversee systems for monitoring goal progress and determining goal outcomes
- Analyze outcome data to identify trends gaps and improvement opportunities
- Lead the agencys outcomes reporting framework to support:
- Quality improvement efforts
- Licensing and regulatory readiness
- Leadership review and decision-making
- Ensure outcome data is actively used to inform goal refinement and service planning
Key Responsibilities
- Provide agency-wide leadership for goal development and outcome evaluation within ISPs
- Establish and enforce standards for goal quality progress measurement and revision
- Monitor goal-level data to strengthen consistency and effectiveness across programs
- Partner with program leadership QA and clinical teams to strengthen goal-setting practices
- Serve as the central steward of Therap-based goal and outcomes systems
What This Role Is and Is Not
This role is:
- Strategic and systems-focused
- Centered on goal quality documentation data and outcomes
- Agency-wide in scope
This role is not:
- ISP authorship or service coordination
- Site-based operations management
- Staffing scheduling or facility oversight
Who Thrives in This Role
- Deep experience with goal development within ISPs and Therap
- Strong understanding of assessment-driven planning and outcome tracking
- Comfortable setting standards and guiding others without direct operational authority
- Enjoys building systems improving consistency and using data to drive quality
Why Join Us At The Arc Mercer youll be part of a mission-driven organization where your work truly makes a difference. Join a supportive professional environment that values growth collaboration and the power of inclusion. Here youll have the opportunity to empower individuals to achieve their fullest potential while building your own skills and career through ongoing training and development.
If youre passionate about helping others thrive in the workplace and the community we invite you to bring your talents to our team. Together well create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.
Have Questions Email us at or call for more information.
Equal Opportunity EmployerThe Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
