Site Reliability Engineer (SRE)
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Job Summary
Position Description:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Site Reliability Engineer (SRE)
Position: Software Engineer
Experience: 5 Years
Category: Software Development/ Engineering
Main location: Bangalore / Hyderabad / Chennai
Position ID: J0226-0127
Employment Type: Full Time
Job Summary
We are seeking an experienced Site Reliability Engineer (SRE) with a strong background in production support engagement system reliability and monitoring & alerting. The role requires close collaboration with Production Support teams to ensure high availability performance and stability of critical systems while proactively identifying and mitigating operational risks.
Your future duties and responsibilities:
Key Responsibilities
. Act as a primary interface between Engineering and Production Support ensuring seamless incident handling and issue resolution.
. Design implement and maintain monitoring alerting and observability solutions to proactively detect system issues.
. Leverage tools such as Splunk Tableau and ServiceNow for log analysis dashboards alerts incident tracking and reporting.
. Drive incident management root cause analysis (RCA) and post-incident reviews to prevent recurrence.
. Define and track SLIs SLOs and SLAs in partnership with product and support teams.
. Continuously improve system reliability availability and performance through automation and operational best practices.
. Support production releases and changes with a focus on stability and risk mitigation.
. Identify recurring issues and work with engineering teams to reduce operational toil.
. Ensure adherence to operational standards escalation processes and compliance requirements.
Required qualifications to be successful in this role:
Required Skills & Experience
. 5 years of experience in Site Reliability Engineering Production Support or a related DevOps/SRE role.
. Strong experience working closely with Production Support teams and managing operational escalations.
. Hands-on experience with monitoring and alerting tools including: Splunk (log analysis alerts dashboards) Tableau (operational dashboards and insights) ServiceNow (incident problem and change management)
. Solid understanding of incident management RCA and operational metrics.
. Experience supporting production environments with high availability and performance requirements.
. Strong analytical troubleshooting and communication skills.
Nice to Have
. Exposure to cloud platforms (AWS/Azure/GCP).
. Experience with automation or scripting (Python Shell etc.).
. Familiarity with DevOps practices CI/CD pipelines and infrastructure monitoring.
. Experience working in regulated or large-scale enterprise environments.
Key Competencies
. Strong stakeholder and communication skills
. Ownership mindset for production stability
. Data-driven decision making
. Ability to operate under pressure during critical incidents
Skills:
- English
- ServiceNow
- Splunk
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
